Universal Banker

Seneca Savings Bank N.A.•North Syracuse, NY

20d

About The Position

The Universal Banker serves as a key point of contact for customers in a branch, providing a seamless, personalized banking experience. The role combines customer service, sales, and transaction processing to support exceptional service and financial wellness. The position works in a typical office environment and may require travel between office locations, a rotating schedule that includes Saturdays, and occasional after-hours meetings.

Requirements

High school diploma or GED.
Basic computer proficiency.
Strong interpersonal skills and a pleasant, professional demeanor for customer interactions.
Excellent verbal and written communication skills.
Ability to work collaboratively as part of a team.
Flexibility to work a rotating schedule, including Saturdays.
Availability to attend occasional after-hours meetings as needed.
Willingness to travel between office locations as required.
Adaptability to changes in policies and procedures, including rapidly implemented changes.

Nice To Haves

Prior cash handling experience.
Previous customer service experience.

Responsibilities

Process retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing.
Greet customers and guide them to services or team members suited to their needs.
Encourage use of self-service channels and assist customers with digital banking tools.
Open personal and business accounts accurately and in accordance with Bank policies and procedures.
Take ownership of account servicing and error resolution, escalating complex issues and following up on timely resolution.
Identify customer needs and build relationships through product recommendations and referrals.
Assess customers’ financial goals and present appropriate solutions.
Meet personal sales and referral goals by developing new relationships and expanding existing ones.
Make outbound calls and participate in branch sales promotions as directed by management.
Follow consumer guidelines for accurate account handling and exception processing.
Verify endorsements, assess funds availability, and issue receipts according to Bank policy.
Balance daily work and follow operational procedures.
Maintain knowledge of ATM settlement, foreign currency handling, night depository procedures, reserve cash and coin maintenance, negotiable control, and branch opening and closing protocols.
Follow operational, security, and control policies to prevent fraud and protect customer assets.
Assist branch colleagues and contribute constructively during branch team meetings.
Review daily reports covering debit cards ordered, Customer Source, online banking enrollment, stop/hold content, high-dollar activity, CTR additions and review, the 3-10 log, IRS data capture, and deposit review.