Universal Banker - Whitemarsh Island, Savannah Hwy, GA

South State Bank•Whitemarsh Island, GA

21d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact for SouthState customers’ financial needs in a branch. The role combines Teller and Financial Services Representative (FSR) duties, delivering customer service for transactions and account management while attracting, expanding, and retaining customer relationships and contributing to the bank’s financial growth. The position requires knowledge of the bank’s products, services, policies, and procedures; the ability to identify customer needs and make appropriate referrals; and compliance with banking regulations, including Regulation CC and the Bank Secrecy Act. The Universal Banker also helps customers understand and enroll in self-service technology options. Teller duties include processing account transactions, cashing checks, handling savings withdrawals, selling certified checks, balancing transactions, maintaining an orderly work area, following security and audit procedures, and potentially assisting with new teller training, safe deposit box access, ATM servicing, branch capture, and vault responsibilities. FSR duties include opening deposit accounts; handling stop payments, wire transfers, and other account maintenance within assigned limits; explaining policies and procedures; resolving customer complaints; promoting relevant services; maintaining accurate customer-development records and correspondence; and following security and audit procedures. Travel may be required for meetings or training.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Cash handling, sales, and customer service experience.
Good interpersonal and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds, stand and/or sit for long periods, access and interpret information on screens and documents, read cash denominations, and identify customers.

Nice To Haves

Previous banking experience preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank Service Standards.
Learn and explain the bank’s products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and make referrals to expand customer relationships.
Maintain a neat and professional appearance.
Follow banking regulations, including Regulation CC and the Bank Secrecy Act.
Explain customer-facing technology and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts.
Maintain a neat and orderly work area.
Cash checks and process savings withdrawals within assigned limits and procedures.
Sell certified checks and balance transactions daily.
Follow transaction, security, audit, and operational procedures.
Open new deposit accounts and handle stop payments, wire transfers, and other maintenance functions within assigned limits.
Explain policies and procedures to customers.
Resolve customer problems and complaints courteously and refer difficult issues to other sources when appropriate.
Show appreciation for customers’ time and business and provide a business card when appropriate.
Ensure customer-development records, reports, and correspondence are accurate, timely, and properly distributed.
May assist in guiding and training new tellers, provide safe deposit box access, service or balance ATMs, use the branch capture system, or perform vault or backup vault responsibilities.
Attend meetings or training as needed; travel may be required.
Perform other duties as assigned.