Universal Banker - Braselton, GA

Vallant Bank • Braselton, GA

19h

About The Position

The Universal Banker is responsible for delivering exceptional customer interactions and efficiently and accurately completing transactions across teller and personal banker responsibilities. The role requires accurate knowledge of the bank’s products and services, superior service during transactions, and matching customers’ financial needs with appropriate solutions. The Universal Banker helps grow bank deposits by creating a positive customer experience and responding to needs as they arise in the branch.

The position builds long-term relationships with a focused group of customers by understanding the customer base and proactively identifying individual financial goals. The employee maintains a positive service mentality and balances customer satisfaction with the organization’s resources and needs. The employee is also expected to support the bank’s strategic goals, vision, mission, core values, service standards, and service philosophy through their actions and conduct.

Requirements

• High school graduation, or equivalent work and skill experience.
• Comprehensive knowledge of the bank’s products and services.
• Willingness to serve.
• Ability to function efficiently in a network environment and working knowledge of Microsoft Office and SharePoint.
• General business-level math skills and general accounting knowledge, including debits, credits, and bank account reconciliations.
• Ability to project a professional image and adhere to employee handbook guidelines.
• General understanding of the Federal Reserve Banking System.
• Ability to collect, research, and analyze information skillfully.
• Self-starter with good judgment and the ability to think creatively, be flexible, show eagerness, nurture others, and remain open to change.
• Ability to lead by example, attend to detail, work well with others, and respond to supervisory guidance.

Nice To Haves

• One year of banking, customer service, and/or sales experience is preferred.

Responsibilities

• Deliver exceptional customer interactions and accurately complete teller and personal banker transactions.
• Maintain accurate knowledge of the bank’s products and services and provide superior-quality service.
• Match customers’ financial needs and goals with appropriate product and service solutions.
• Help grow bank deposits by creating an exceptional customer experience and responding to customer needs in the branch.
• Build long-term relationships with a focused group of customers by understanding the customer base and proactively identifying financial goals.
• Maintain a positive service mentality while considering customer satisfaction and the organization’s resources and needs.
• Support the bank’s strategic goals, vision, mission, core values, service standards, and service philosophy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED