Universal Banker

United Bank • Waynesboro, VA

18d • $42,369 - $67,791

About The Position

The Universal Banker provides proactive, consultative banking that builds customer relationships through trust, identification of financial needs, and recommendations for relevant solutions. The role supports branch operations, delivers a memorable client experience, works toward sales goals, and handles customer service requests. It requires a team-oriented approach, multitasking, attention to detail, and a strong commitment to customer service.

The Universal Banker greets customers and manages the lobby, processes branch transactions accurately and professionally, maintains knowledge of the Bank’s products and services, and proactively engages customers about financial products and reviews. The role also supports daily branch operations, follows company policies and security procedures, resolves customer issues with other departments, and contributes to branch and individual goals.

Requirements

• High school diploma or equivalent.
• At least three years of professional customer-contact and service experience, or at least two years of prior work experience in banking; branch experience is preferred.
• Prior experience handling and being accountable for money.
• Ability to complete the Bank’s in-house training program within a reasonable timeframe.
• Ability to demonstrate a professional, sales-oriented, relationship-building demeanor.
• Ability to perform basic mathematical calculations.
• Ability to interact confidently with clients.
• Initiative in self-directed learning of the Bank’s products and services.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office products, including Word and Excel.
• Ability to be detail-oriented, multitask, and work independently and as part of a team.
• Professionalism.
• Ability to travel up to 15% within the branch region.

Nice To Haves

• Bachelor’s degree.
• Excellent verbal and written communication skills in Spanish or another additional language.
• Understanding and working knowledge of an appropriate core banking system.

Responsibilities

• Proactively greet customers and manage the lobby to understand the reason for their visit and direct or assist them appropriately.
• Process branch-related transactions accurately, efficiently, and professionally.
• Maintain current knowledge of the Bank’s products and services and communicate them to new and existing clients.
• Maintain information about customers interested in future financial discussions, including relevant information about future events that may create a need for financial services or products.
• Contact customers about pre-approved financial offers or general financial overviews and schedule meetings for structured financial reviews.
• Recommend products and services based on customers’ needs, build customer loyalty, and deliver a differentiated customer experience.
• Educate customers about options for managing financial transactions using technology, tools, and resources.
• Explain financial products and services clearly and accurately, including benefits, requirements, fees, and costs.
• Refer customers to other Bank associates or departments when appropriate.
• Participate in daily branch operations, including transaction servicing on the platform or in the sales associate area.
• Comply with department and company policies, procedures, and security requirements.
• Notify appropriate Bank staff about potential risks or suspicious customer behavior.
• Work with other departments to troubleshoot and resolve customer situations.
• Monitor individual performance and follow action plans to help meet monthly branch and/or individual scorecard goals.
• Make policy exceptions, such as fee waivers or funds availability decisions, when appropriate and within established guidelines.
• Perform branch opening and closing procedures when assigned.
• Contribute to Bank objectives and goals by coordinating workflow as a team member.

Benefits

• Professional and personal development opportunities, including career advancement, job and industry training, wellness initiatives, mentoring, and leadership programs.
• May be eligible for cash bonuses, long-term incentives, commissions, and other United Bank-sponsored benefit programs, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED