Universal Banker I/II

Stillman Bank•Oregon, IL

17d•Onsite

About The Position

The Universal Banker serves as a frontline representative of Stillman Bank, assisting customers with routine teller transactions and supporting retail deposit account relationships for consumer and business customers. The role involves opening, maintaining, troubleshooting, and closing accounts, and transitioning between teller and customer service duties throughout the day based on office needs and customer traffic. Responsibilities include accurately processing transactions such as deposits, withdrawals, loan payments, transfers, cashier’s checks, and cash advances; maintaining and balancing a cash drawer; adhering to cash-handling and security procedures; and providing prompt, professional customer service. The Universal Banker also services deposit accounts, assists with account maintenance and digital banking, explains products and services, verifies required documentation, and addresses customer issues. The position develops customer relationships through referrals and introductions to appropriate bank partners. This is an on-site, hourly, non-exempt position working 40 hours per week, depending on coverage needs. A Saturday morning rotation is required. The work takes place in a typical office environment with moderate noise and temperatures. The position is primarily sedentary, with occasional physical activities including standing, walking, lifting, carrying, bending, kneeling, stretching, and stooping. It requires extensive reading and viewing paper documents and computer screens, manual dexterity for keyboard use, and operation of a multi-line telephone with a headset and typical electronic office equipment.

Requirements

Must be at least 18 years of age.
Two or more years of appropriate customer service experience; retail banking experience is preferred.
Skilled in computer data entry and retrieval systems and Microsoft Office applications.
Effective verbal and listening skills.
Friendly, patient, courteous, and professional demeanor when speaking with customers or the public.
Ability to recognize significant issues and prioritize work.
Ability to work 40 hours per week depending on coverage needs and participate in a Saturday morning rotation.
Ability to operate a multi-line telephone using a headset and typical electronic office equipment, including computers, copiers, fax machines, and scanners.
Ability to perform the described physical activities and extensive reading and viewing of documents and computer screens.

Nice To Haves

Experience in retail banking.

Responsibilities

Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, transfers, cashier’s checks, and cash advances.
Balance and maintain an individual cash drawer in accordance with bank policies and procedures; promptly identify and resolve discrepancies.
Maintain appropriate cash levels and follow cash-handling and security procedures.
Provide prompt, professional, and courteous service during daily transactions.
Follow bank procedures and regulatory requirements to detect and prevent potential fraud and suspicious activity.
Open, maintain, service, and close retail deposit accounts for consumer and business customers.
Assist customers with account maintenance, debit card issues, online banking troubleshooting, stop payments, wire requests, and other account-related concerns.
Explain bank products and services and identify opportunities to meet customers’ financial needs.
Gather and verify required documentation for compliance with bank policies and regulatory requirements.
Assist customers with digital banking services, including online banking enrollment and mobile banking support.
Resolve customer issues professionally and escalate concerns when appropriate.
Refer customers to appropriate bank partners and departments to deepen relationships.
Educate customers about bank products and services and facilitate introductions to commercial lending, mortgage lending, consumer lending, and wealth management professionals.
Transition between teller and customer service duties based on office needs and customer traffic.

Benefits

Paid vacation time.
Paid flex (personal) time.
Paid volunteer time off.
11 paid holidays.
Two health plans through Blue Cross Blue Shield of Illinois.
Dental insurance.
Vision insurance.
Employer-paid short-term disability insurance.
Employer-paid long-term disability insurance.
Employer-paid life insurance.
Option to purchase additional life insurance for the employee, spouse, or dependents at a group rate.
Discretionary 401(k) match after eligibility requirements are met.
Profit-sharing contributions after eligibility requirements are met.