Universal Banker

FirstBank • Spring Hill, TN

20d

About The Position

The Universal Banker delivers FirstBank service excellence by processing transactions accurately and efficiently, identifying customer needs, and successfully selling bank products and services through the Bank’s needs discovery process. The role supports Financial Center Manager operations by performing Teller, Teller Manager, or Financial Service Representative duties as needed. It also builds relationships with community businesses and consumer clients while working toward personal and branch goals.

Requirements

• High school diploma or equivalent.
• Minimum of one year of experience.

Nice To Haves

• Specific bank experience preferred.
• Notary certification preferred.

Responsibilities

• Identify customer needs and recommend and explain appropriate bank products and services using established guidelines, the brand model, and service standards; refer customers to appropriate Bank partners as needed.
• Assist customers with transactions and respond to basic and advanced inquiries about account balances, transaction history, service charges, interest rates, and related matters.
• Support Financial Center Manager operations by performing Teller, Teller Manager, and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients, and achieve personal and branch targets and goals for new accounts and teller operations.
• Model consistent, distinctive service when delivering the FirstBank customer experience.
• Follow safe and sound banking procedures, applicable laws and regulations, internal controls, operational procedures, risk management policies, and security protocols.
• Maintain regular and reliable attendance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED