Universal Banker I/II

Stillman Bank Corp NA•Oregon, IL

18d•$17 - $23•Onsite

About The Position

Stillman Bank is a locally owned community bank founded in 1882, with six locations throughout Ogle and Winnebago counties. The Universal Banker serves as a frontline representative, assisting customers with routine teller transactions and supporting consumer and business retail deposit accounts. Duties include opening, maintaining, troubleshooting, and closing accounts. The role transitions between teller and customer service responsibilities during the day according to office needs and customer traffic. This is an on-site, 40-hour-per-week position, depending on coverage needs. The role requires availability for a Saturday morning rotation. It is an hourly, non-exempt position with an expected pay range of $17.00 to $23.00 per hour; the rate may be higher for candidates with direct retail banking experience. Work takes place in a typical office environment with moderate noise and temperatures. The position is primarily sedentary, with occasional standing, walking, lifting, carrying, bending, kneeling, stretching, stooping, and manual dexterity demands. It also requires extensive reading and viewing of paper documents and computer screens, and use of a multi-line telephone with a headset and typical office equipment.

Requirements

Must be at least 18 years of age.
Two or more years of appropriate customer service experience, preferably in retail banking.
Skill using computer data-entry and retrieval systems and Microsoft Office applications.
Effective verbal and listening skills.
Friendly, patient, courteous, and professional demeanor when speaking with customers or the public.
Ability to recognize significant issues and prioritize work.
Ability to work a Saturday morning rotation.

Nice To Haves

Experience in retail banking.

Responsibilities

Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, transfers, cashier’s checks, and cash advances.
Balance and maintain an individual cash drawer according to bank policies and procedures.
Identify and resolve cash-balancing discrepancies promptly and accurately.
Maintain appropriate cash levels and follow cash-handling and security procedures.
Provide prompt, professional, and courteous service during customer transactions.
Detect and prevent potential fraud and suspicious activity by following bank procedures and regulatory requirements.
Open, maintain, service, and close retail deposit accounts for consumer and business customers.
Assist with account maintenance, debit card issues, online banking troubleshooting, stop payments, wire requests, and other account-related concerns.
Explain bank products and services and identify opportunities to meet customers’ financial needs.
Gather and verify required documentation for compliance with bank policies and regulatory requirements.
Assist customers with digital banking services, including online banking enrollment and mobile banking support.
Resolve customer issues professionally and escalate concerns when appropriate.
Identify opportunities to deepen customer relationships by referring customers to appropriate bank partners and departments.
Educate customers about available products and services and facilitate introductions to commercial lending, mortgage lending, consumer lending, and wealth management professionals.

Benefits

Paid vacation time.
Paid flex (personal) time.
Paid volunteer time off.
11 paid holidays.
Two health plan options through Blue Cross Blue Shield of Illinois.
Dental insurance.
Vision insurance.
Employer-paid short-term disability insurance.
Employer-paid long-term disability insurance.
Employer-paid life insurance.
Option to purchase additional life insurance for the employee, spouse, or dependents at a group rate.
Discretionary 401(k) matching contributions after eligibility requirements are met.
Profit-sharing contributions after eligibility requirements are met.