UNIVERSAL BANKER

AMERICAN HERITAGE BANK•Sapulpa, OK

102d•Onsite

About The Position

The Universal Banker position combines the duties of the Teller and Personal Banker. All universal bankers should have a working knowledge of bank products and services in order to assist a customer when opening a personal or business account relationship. Recognize the needs of customers in order to cross-sell additional bank services and products. Update and complete maintenance on existing accounts. Assist customers by phone or in person with any type of problem or question about their account. They should possess patience, a healthy sense of humor and a positive attitude at all times as well as having the ability to be flexible when appropriate. Attend meetings as required.

Requirements

Working knowledge of bank products and services
Ability to recognize customer needs
Ability to explain benefits of products and services
Understanding of all deposit products
Ability to open personal and business accounts
Ability to assist customers with internet and mobile banking set up
Ability to establish a good working relationship with co-workers
Ability to answer questions or resolve problems for customers by phone or in person
Dependability and adherence to attendance expectations
Patience
Healthy sense of humor
Positive attitude
Ability to be flexible
Competence
Confidence
Confidentiality
Courtesy

Responsibilities

Provide prompt, efficient, accurate, and friendly service to consumer and business customers while processing their transactions.
Follow all established bank policies and procedures for this position.
Adhere to all audit, state, federal and regulatory agency requirements.
Update and complete maintenance on existing accounts.
Corrects and resolves all exceptions in a timely manner.
Act as a representative of the bank by demonstrating the four C’s of professionalism: competence, confidence, confidentiality, and courtesy as well as dressing in an appropriate manner according to AHB’s personnel policies.
Have a working knowledge of bank products and services, be able to recognize customer needs, explain the benefits in order to meet their needs.
Understand all deposit products.
Open personal and business accounts.
Assist customers with internet and mobile banking set up.
Establish a good working relationship with co-workers.
Provide quality customer service by answering questions or resolving problems for customers by phone or in person.
Perform any duties requested by a supervisor relating to the bank and its functions.
Is dependable and adheres to expectations of attendance.