Universal Banker

TRUSTBANK•Olney, IL

20h•Onsite

About The Position

Perform a full range of banking services to individual customers and commercial clients as well as providing general internal support. The position is responsible for greeting customers and directing them to the appropriate department or person. Other duties include providing New Accounts and Teller services, cross-selling bank products and services, and supporting the other branch needs. Communicate effectively with current and prospective customers. Project a professional image for TrustBank by providing exceptional customer service at all times.

Requirements

Must have high school education or GED, and be able to master on-the-job training requirements.
Experience in sales, relationship management, and cross selling skills are desired.
Must be proactive thinking, be able to learn compliance, product knowledge, have problem solving skills, and work collaboratively.
The ability to perform detailed work with accuracy and cash handling skills are essential.
Ability to use computer for data entry, word processing, MSOffice, and may be assigned Excel spreadsheet work.
Knowledge and ability to learn the bank’s data processing system.
Use of personal computer, calculator, telephone, shredder, scanner/copier, and other general office equipment.

Nice To Haves

Associates degree or higher is a plus.
Prior retail banking experience is desired but not necessary.

Responsibilities

Open and close bank when needed.
Remain flexible to operational scheduling needs should circumstances dictate a change from the regular work schedule.
Ensure that customers receive prompt and courteous service.
Answer phone inquiries.
Balance drawer cash and vault cash.
Run teller transactions accurately and efficiently.
Process night drop deposits.
Approve checks within limits.
Assist customers in resolving account related problems.
Establish proper identification of all new customers, obtain credit report to determine acceptance of account, and determine product suitability to meet customer’s needs.
Assist customers by opening new accounts.
Give out appropriate loan applications.
Cross-sell products to customers.
Issue and redeem certificates of deposit.
Stay within compliance guidelines when opening and closing all accounts.
Order ATM/Debit cards and update information, activate, etc.
Process check orders/re-orders for customers with products for personal and business purposes.
Order and stock adequate supplies.
Attend bank meetings and educational seminars as required.
Maintain over and short reports and transaction reports.
Ship and order currency and coin from Fed.
Scan and balance transaction in the proof program.
Promote TrustBank’s Values and Service Standards.
Assist with monthly reports
Represent TrustBank at community functions
Provide support to Branch Manager and Market President
Perform other duties as assigned.