Universal Banker Supervisor- Penn Station

Apple Bank•New York, NY

23d•$27 - $38•Onsite

About The Position

The Universal Banker (UB) Supervisor serves as a full-service, single point of contact for Apple Bank customers, providing prompt, courteous, and efficient service through monetary and account-related transactions. The role combines supervisory, customer service representative, and teller responsibilities to support branch leadership and deliver high-quality customer service. It also supports sales and service efforts by acquiring new clients, offering suitable products and services, performing branch and platform functions, and processing account maintenance transactions. When branch management is absent, the UB Supervisor may assume managerial duties, approve or override transactions, open new accounts, resolve issues, and educate customers about bank products and services. The role makes referrals to licensed representatives of ABS Associates of NY, Inc. when appropriate and supports branch opening and closing as required.

Requirements

High school diploma or GED.
At least 3 years of combined retail banking experience as a Teller and Customer Service Representative.
1–2 years of bank supervisory experience in either the teller unit or platform.
Prior experience fostering and developing strong customer relationships.
Ability to develop and maintain detailed knowledge of banking products and services.
Willingness to be cross-trained in other branch functions.
Excellent problem-solving skills and ability to provide solutions to customer issues.
Confident, professional, and positive demeanor with customers.
Excellent verbal and written interpersonal and communication skills, including strong phone skills.
Strong organizational skills and attention to detail.
Basic knowledge of Microsoft Office products, including Word, Excel, and PowerPoint.
Sound judgment and discretion when handling confidential information.
Weekend work, extended hours, and coverage at neighboring branches may be required.
Occasional travel may be required for mandatory training.
Visa sponsorship is not available.

Nice To Haves

Fully cross-trained in branch functions.
General understanding of banking operations, including risk, compliance, fraud, and loss.

Responsibilities

Engage customers in a friendly, professional manner and resolve service-related issues promptly and efficiently.
Communicate the features and facts of bank products, accounts, and services to current and prospective customers ethically and thoroughly.
Oversee the assigned branch in a leadership capacity when branch management is absent.
Approve or override financial transactions using due diligence and sound judgment to minimize risk and potential loss.
Assist with training and mentoring newly hired Tellers, Customer Service Representatives, and Universal Bankers, and help ensure customer service standards and new-account procedures, including CIP and BSA requirements, are followed.
Guide customer-facing staff in handling difficult or complex problems.
Help resolve issues, seek outcomes favorable to both the Bank and customers, and escalate matters to appropriate business partners when needed.
Open, close, and oversee the banking office under established guidelines when required.
Identify opportunities to acquire new or additional banking relationships, understand customer and prospect needs, offer suitable products and services, and refer customers to licensed representatives of ABS Associates of NY, Inc. when appropriate.
Assist with opening and closing the vault, safe, and ATM, and keep the customer area orderly and properly supplied.
Explain transaction disclosures, rules, regulations, and FDIC protection when opening new accounts.
Maintain accurate new-account records and perform timely follow-up as needed.
Follow regulatory, compliance, security, audit, code-of-conduct, and operational-control policies and procedures to protect customers and Bank assets.
Perform additional duties as requested.