Universal Banker III

Home Bank•Jennings, LA

1d•Onsite

About The Position

The Universal Banker III performs routine branch operations and builds long-term customer relationships by providing complete, efficient customer service. The position assists with account maintenance and works as part of a team to maintain a high level of customer satisfaction. Responsibilities include teller operations, opening deposit accounts, and lending, with a specialization in processing customer loan requests from application through booking. The role requires sound judgment, awareness of potential fraud, discretion with confidential information, and the ability to work independently or as part of a team. The Universal Banker III also mentors newly hired or promoted team members in support of Home Bank’s values. The position may require travel and must be available for the Banking Center’s hours of operation, including Saturdays when applicable to the market and location.

Requirements

High school diploma or equivalent.
Two years of general cash-handling, sales, and customer-service experience.
Good analytical and problem-solving skills, including the ability to diagnose, resolve, or escalate critical situations.
Ability to work the expected Banking Center hours of operation, including Saturdays based on market and location.
Strong knowledge of daily branch, vault, and ATM operations.
Receive and maintain an NMLS certification.
Clear and effective verbal, written, and interpersonal communication skills, including the ability to carry out instructions and communicate clearly with customers and employees.
Ability to work independently or as part of a team with little to no direct supervision.
Good credit; a credit report is required for employment.

Nice To Haves

Two years of previous banking experience is strongly encouraged.

Responsibilities

Promptly and accurately handle lobby, drive-through, night deposit, and bank-by-mail customer transactions according to Home Bank policies and procedures.
Handle cash, including counting, verifying, and packaging coins and currency; balance the cash drawer daily; and assist with ATM balancing and replenishment.
Assist with daily vault duties as needed and potentially serve as vault custodian.
Process daily teller work and ensure debits and credits balance according to established policies and guidelines.
Provide comprehensive, prompt, and efficient customer service in all transactions according to policy and procedure.
Engage customers in conversations to build relationships, identify financial needs, and make recommendations.
Contribute to banking center success by meeting assigned branch and line-of-business referral goals.
Use bank systems and maintain working knowledge of deposit and lending products and services to open deposit accounts, process loans, perform maintenance, and enroll customers in services.
Process customer loan requests from application through booking.
Mentor newly hired or promoted team members in support of Home Bank’s values.
Use good judgment, remain aware of potential fraud, and protect confidential information.
Maintain a neat workstation and keep needed supplies organized and available.
Perform other duties as required or assigned by leadership.