Universal Banker I - Goose Creek St. James, SC

Southstate Bank•Goose Creek, SC

1d•Onsite

About The Position

The Universal Banker serves as a full-service, single point of contact in the branch for customers’ financial needs, working in the dual capacity of a Teller and Financial Services Representative (FSR). The role provides customer service for transactions and account management, while helping attract, expand, and retain customer relationships and contribute to the bank’s financial growth. The position requires knowledge of bank products, services, policies, and regulations, along with the ability to identify customer needs, make appropriate referrals, and explain self-service technology. Teller work includes processing transactions, balancing daily activity, and following operational, security, and audit procedures. FSR work includes opening deposit accounts, handling account maintenance and other assigned services, resolving customer concerns, and maintaining accurate customer-development records. Additional duties may include vault responsibilities, training new tellers, or other tasks as assigned. The role is generally based at an individual workstation in an open branch lobby inside a climate-controlled facility. Travel may be required for meetings or training.

Requirements

High school diploma or equivalent.
One year of teller or cash-handling experience.
Six months of customer relationship-building or sales experience.
Demonstrated expertise in Teller II and basic FSR job functions.
Cash-handling, sales, and customer-service experience.
Good interpersonal skills and computer skills.
Ability to read, write, speak, and understand English.
Ability to lift up to 50 pounds and stand and/or sit for long periods.
Ability to access and interpret information on computer screens, documents, reports, and cash denominations, and to identify customers.
Complete required training and acknowledge assigned policies through DocuSign.

Nice To Haves

Previous banking experience is preferred.

Responsibilities

Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank Service Standards.
Understand and explain bank products and services, including their features, benefits, rules, regulations, and pricing.
Identify customer needs and expectations by listening for clues, and seek opportunities to expand relationships through referrals.
Maintain a neat and professional appearance in accordance with bank policy.
Follow applicable banking regulations, including Regulation CC and the Bank Secrecy Act.
Understand customer-facing technology and discuss and enroll customers in self-service options.
Process transactions for savings, checking, and loan accounts; cash checks; process savings withdrawals within assigned limits; and sell certified checks.
Maintain an orderly teller work area and balance transactions daily.
Follow transaction, workflow, security, and audit procedures, and understand the operation of branch security devices.
Open new deposit accounts and handle services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Explain policies and procedures, resolve customer problems and complaints courteously and discreetly, and direct customers with difficult issues to other sources for assistance.
Show appreciation for customers’ time and business and provide a business card if one has not already been given.
Ensure records, reports, and correspondence resulting from customer-development efforts are accurate, timely, and properly distributed.
May guide or train new tellers, allow customers access to safe deposit boxes, service or balance ATMs, use the branch capture system, or perform vault or backup vault responsibilities.
Perform other duties as assigned.
Travel to meetings or training as needed.