Universal Banker I (Warsaw)

C&F Bank•Warsaw, VA

1d•Onsite

About The Position

The Universal Banker I acquires, manages, and retains customer relationships by responding to customer needs, handling branch transactions, and turning branch visits into opportunities to build relationships and grow earning assets. The role proactively contacts existing customers to schedule relationship reviews, deepen relationships, and acquire new customers through referrals, prospecting, and other lead sources. The banker may also attend networking events and participate in business development activities. The position combines customer relationship development and sales with operational risk management and teamwork. The Universal Banker delivers the C&F Customer Experience, provides consultative product and financial-solution recommendations, supports branch business development, completes required account and transaction documentation, protects customer information, and provides staffing support to other market branches as needed. The role is performed in an on-site retail branch environment and includes travel to other Bank locations and a temporary training-branch assignment.

Requirements

High school diploma or GED.
At least one year of teller or cash-handling experience.
At least one year of customer relationship-building or sales experience.
Excellent interpersonal and communication skills and a desire to interact with customers and prospects.
Ability to deepen and enhance customer relationships.
Demonstrated proficiency with basic computer applications, such as Microsoft Office software.
Ability to travel to other branches within a geographic region for temporary staffing needs and training.
Ability to travel to all Bank locations, including subsidiaries, and maintain reliable independent transportation for commuting and business-related travel.
Ability to provide personal transportation is required.

Nice To Haves

At least one year of branch banking or lending experience.
Experience sourcing and prospecting for new clients and building relationships.
General knowledge of bank operations, policies, and procedures.
Ability to generate demand through prospecting and setting meetings.

Responsibilities

Build trust and lasting customer relationships by making personal connections, educating customers, asking open-ended questions, and listening to their needs.
Learn and explain products, services, and procedures; use a consultative approach to provide appropriate financial solutions and options.
Review customer accounts and make appropriate decisions regarding requested transactions.
Meet individual and team goals through in-person and outbound activities, including C&F Relationship Reviews.
Acquire new consumer customer relationships through referrals, internal and external lead sources, prospecting, and community networking.
Attend approved networking and community events to develop prospects, new customer relationships, and brand awareness.
Build collaborative relationships with internal partners, including business and commercial relationship managers, branch and market teammates, customer service, operations, credit services, electronic solutions, mortgage, wealth management, and treasury solutions.
Connect customers with technology and support branch business development, revenue, small-business development, and customer acquisition.
Use face-to-face appointments, outbound calling, and prospecting to develop small-business expertise and relationships.
Comply with BSA/CIP requirements, submit customer documentation accurately and promptly, and resolve tracking items within required guidelines.
Complete delegated operational risk-management tasks and follow information-security policies to protect Bank and customer information.
Balance the cash drawer at the end of the day.
Provide fill-in staffing at other market branches as needed.
Participate in and occasionally lead daily huddles and weekly team meetings; lead C&F Active Site Leadership when not serving a customer.
Travel to Bank locations as required, including a temporary assignment at a designated training branch for approximately 7–12 consecutive weeks.