Universal Banker I (Warsaw)
About The Position
The Universal Banker acquires, manages, and retains customer relationships by helping customers open accounts, identify financial solutions, and meet their goals. The role responds to customer needs, performs branch transactions, and turns branch visits into opportunities to build relationships and grow earning assets. The Universal Banker proactively contacts existing customers to schedule relationship reviews and deepen relationships, and acquires new customer relationships through referrals, prospecting, and lead sources. The position also participates in occasional networking events and business development activities. The role delivers the C&F Customer Experience through relationship management, business development, risk management, and teamwork. It involves meeting individual and team goals through in-person and outbound customer activities, supporting small-business development, collaborating with internal partners, following operational and information-security requirements, and providing staffing support to other branches as needed. Work is performed onsite in a retail branch environment. The role requires travel to Bank locations and a temporary assignment at a designated training branch for approximately 7–12 consecutive weeks.
Requirements
- High school diploma or GED.
- At least one year of teller or cash-handling experience.
- At least one year of customer relationship-building or sales experience.
- Excellent interpersonal and communication skills, including a desire to interact with customers and prospects.
- Ability to deepen and enhance customer relationships.
- Demonstrated proficiency with basic computer applications, such as Microsoft Office.
- Ability to travel to other branches within a geographic region for temporary staffing needs and training.
- Reliable independent transportation for commuting and business-related travel; providing one’s own transportation is required.
- Ability to travel to all Bank locations, including subsidiaries, and to travel to and from a designated training branch for approximately 7–12 consecutive weeks.
Nice To Haves
- One or more years of branch banking or lending experience.
- Experience sourcing and prospecting for new clients and building relationships.
- General knowledge of bank operations, policies, and procedures.
- Ability to generate demand through prospecting and setting meetings.
Responsibilities
- Represent and model C&F’s “Focused on You” brand.
- Connect with customers, ask open-ended questions, listen, educate, and build trust and lasting relationships.
- Learn and explain products, services, and procedures, and provide suitable financial solutions using a consultative approach.
- Review customer accounts to make appropriate decisions regarding requested transactions.
- Meet individual and team goals through in-person and outbound activities, including C&F Relationship Reviews.
- Acquire new consumer relationships through internal and external lead sources, customer referrals, prospecting, and networking or community events.
- Build collaborative relationships with internal partners, including business and commercial relationship managers, operations staff, customer service, credit services, mortgage, wealth management, and treasury teams.
- Help customers use technology and connect them with relevant solutions.
- Support branch business development and revenue through small-business development, appointments, outbound calling, and prospecting.
- Participate, as reviewed and approved in the market, in civic, government, professional, business, community, association, and group activities to develop business and brand awareness.
- Comply with BSA/CIP requirements; submit customer documentation accurately and promptly; and resolve tracking items within specified guidelines.
- Complete delegated operational risk-management tasks and follow information-security policies, protecting customer information.
- Balance the drawer at the end of the day.
- Provide fill-in staffing at other market branches as needed.
- Participate in and occasionally lead portions of daily morning huddles and weekly team meetings.
- Lead C&F Active Site Leadership when not serving a customer.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
