Float Universal Banker 1

First Federal Lakewood•Avon Lake, OH

8d•Onsite

About The Position

The Universal Banker 1 is a customer-facing role in a retail bank branch, providing front-line customer service and sales while processing day-to-day teller transactions. The role takes direction and guidance from Universal Bankers 2 and 3, develops expertise in assigned duties, and may support training new employees. The position may require floating to other bank branches. The employee serves customers in person and by telephone, handles account maintenance and inquiries, opens and closes basic accounts and services, and refers customers to investment, mortgage, and business banking products. The role also includes teller operations, basic branch opening and closing duties, back-office tasks, and compliance with bank policies, procedures, and applicable laws and regulations. This position is performed in a retail bank setting; days and hours may include branch-open hours, weekends, and overtime as needed.

Requirements

0–2 years of banking experience.
Experience handling cash.
High school diploma or equivalent.
Proficiency in MS Office (Outlook, Excel, and Word) or similar software.
Driver's license for float positions.
Ability to work the days and hours the branch is open, including weekends and overtime as needed.
Competencies: accountability, coachability, change champion, communication, detail orientation, organizational savvy, process orientation, and service orientation.

Nice To Haves

Customer service experience.
Experience with Cleartouch, Nautilus, and various government and investor software/web portals.
CRM experience.

Responsibilities

Provide customer service by processing transactions, handling account maintenance, answering customer inquiries in person and by telephone, supporting the Customer Relationship Center, and following up with customers as needed.
Operate the teller window, maintain acceptable outages and appropriate cash limits, and follow policies and procedures for branch audits.
Escalate complex customer issues to Universal Bankers 2 and 3.
Open and close basic accounts and services accurately in accordance with bank policies and applicable regulations.
Cross-sell bank products and services and make referrals for investment, mortgage, and business banking products.
Support Universal Bankers 2 and 3 with advanced account openings, sales, and service as needed.
Work toward individual, team, and branch performance metrics and sales goals.
Participate in team meetings, complete assigned training, and keep current with assigned systems, software, and procedures, including digital banking and online service procedures.
Perform basic branch opening and closing duties independently as needed, including arming and disarming the branch.
Assist with back-office duties, including basic reporting, balancing ATMs, and processing night and mail deposits.
Follow safety and security protocols and escalate issues appropriately.
Comply with bank policies and procedures and applicable banking laws and regulations, including the Bank Secrecy Act, USA Patriot Act, anti-money laundering statutes, and federal consumer protection legislation and regulations.
Perform other duties as assigned.