Float Universal Banker Huntington

M&T Bank•Huntington, NY

10d•$23 - $38•Onsite

About The Position

The Float Universal Banker supports the customer experience and daily operations at assigned M&T Bank branches, frequently traveling between branches within a designated area to assist staff. The role serves Consumer and Business Banking customers through sales, service, digital engagement, customer appointments, walk-in assistance, and teller transactions. The banker identifies customer needs, recommends suitable solutions, encourages use of digital banking, and refers complex needs or product opportunities to appropriate partners. The position helps resolve customer problems and operational issues, handles servicing needs and overdrafts, documents customer interactions, and contributes to the retention and growth of banking relationships. It also requires compliance with applicable regulatory and internal controls, including AML, BSA, KYC, fraud escalation, and Federal SAFE Act registration requirements. The role involves adapting to varied branch needs, including account opening, loan origination, problem resolution, video conferencing, and transaction processing.

Requirements

High school diploma or equivalent (GED).
At least 1 year of proven retail sales, call center, customer service, or telesales experience.
Ability to travel between branches as needed.
Strong verbal communication skills.
Strong interpersonal skills.
Ability to interact with a range of customers, from consumers to small businesses.
Ability to handle difficult customer conversations effectively.
Well-organized, with proven time management and prioritization skills.
Ability to work under critical time constraints in a team environment.
Proficiency with internet user-level technology.
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5 to 30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability based on branch needs.
Proven referral and/or sales ability.

Responsibilities

Educate customers on Consumer and Business Banking solutions and recommend options based on identified needs.
Engage customers through multiple banking channels and encourage the use of digital capabilities.
Explain high-level criteria used to decide loan applications.
Complete servicing responsibilities for Consumer and Business Banking relationships and identify opportunities to address additional needs.
Follow the Bank’s sales process and provide customer-focused advice and guidance.
Proactively contact customers to support retention and growth of banking relationships.
Deliver customer service according to established standards and take ownership of customer needs in the branch lobby.
Introduce customers to appropriate banking partners when servicing interactions reveal a product opportunity.
Support AML, BSA, and KYC processes; identify and escalate suspected fraud.
Resolve and accurately log customer complaints in the appropriate system.
Review, approve, and help resolve Consumer and Business Banking customer overdrafts.
Accurately complete customer transactions.
Complete branch operational activities, including documenting customer interactions and appointments in the appropriate system.
Adhere to applicable compliance and operational risk controls and Company or regulatory policies.
Promote a workplace environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards and timely implement internal and external audit points and applicable issues raised by external regulators.
Meet and maintain registration requirements under the Federal SAFE Act.
Travel between branches as needed and perform other related duties as assigned.
Interact with appropriate Bank departments to resolve branch operational issues efficiently and accurately.