Universal Associate I

Associated Credit Union•Atlanta, GA

1d•$20 - $24•Onsite

About The Position

The Universal Associate I serves members by meeting a broad range of financial service needs, identifying their needs, and recommending appropriate solutions. The role provides high-quality service to members and team members while performing routine branch duties such as processing transactions, promoting products and services, balancing cash drawers or recyclers, opening and closing depository accounts, and providing general member assistance. The associate follows credit union policies, procedures, and applicable regulatory requirements. The position supports a positive member experience through welcoming, professional service, proactive conversations, relationship building, and timely resolution of service issues. It also maintains operational soundness through accurate transaction processing, cash controls, account maintenance, records, risk management, compliance, and escalation of issues when appropriate. The associate develops member relationships and generates business through referrals, conversations about financial needs, product and service recommendations, marketing promotions, and community opportunities. The position works collaboratively with the branch team, participates in coaching and training, maintains regulatory knowledge, and contributes to branch service, growth, and operational goals. Work is performed largely in a pleasant office environment and includes a flexible schedule that may involve mornings, evenings, weekends, and holidays.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, or similar software.
Ability to perform basic math, use decimals to compute ratios and percentages, and interpret graphs.
Strong communication, interpersonal, listening, business writing, and member service skills.
Ability to prioritize and manage shifting tasks, maintain attention to detail, solve problems, and complete work efficiently.
Ability to work effectively with a retail team and other business units.
Ability to apply common-sense reasoning to detailed but uninvolved instructions and problems involving few variables.
Ability to input and retrieve computerized information; proficiency with cash recyclers and tablet devices.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and holidays.
Ability to bend, turn, twist, lift, and move up to 30 pounds of office supplies, equipment, and coin.
Must follow credit union policies, procedures, audit and security requirements, and applicable regulatory guidelines.

Nice To Haves

An Associate’s Degree from an accredited college.
Six months to one year of prior banking or relevant customer service experience.
Knowledge of Jack Henry’s Symitar–Episys or MeridianLink.
Bilingual ability.

Responsibilities

Welcome and professionally assist existing and prospective members, team members, and service providers.
Deliver an exceptional member experience through proactive conversations, relationship building, and solutions to service or efficiency issues.
Troubleshoot online and mobile banking issues and service member accounts and requests accurately.
Process deposits, withdrawals, transfers, check cashing, gift cards, money transfer remittances, loan payments, and advances accurately and efficiently.
Follow member identification and Bank Secrecy Act procedures, including identifying and reporting fraudulent or suspicious activity.
Maintain appropriate cash levels and security; balance cash drawers, cash recyclers, night-drop depositories, and ATMs/ITMs; and report variances according to policy.
Minimize operational and financial losses by verifying transactions, monitoring deposits, reviewing documents, and promptly resolving discrepancies.
Assist with safe deposit entries and basic account maintenance, including address or name changes, holds, stop payments, travel notifications, payroll deductions, and ACH authorizations.
Assist with opening and closing depository accounts, including Primary Share, Checking, and Money Market accounts.
Protect member account confidentiality and complete required reports and records accurately and on time, including CTRs.
Maintain accurate member referral tracking records and balance service with risk management when resolving errors.
Apply credit union and branch policies, procedures, and support systems; resolve complaints professionally and escalate issues to management when appropriate.
Review individual goals during periodic coaching sessions and work collaboratively toward team success.
Solicit new business through referrals and member engagement, strengthen existing relationships, and identify current and future member financial needs.
Maintain intermediate knowledge of credit union products and services, refer members to appropriate offerings or business units, and meet or exceed personal and branch goals.
Participate in marketing promotions and community opportunities.
Participate in branch huddles, individual and group coaching, and training sessions.
Maintain current knowledge of banking regulations and complete required compliance and job-specific training.
Follow audit and security procedures and maintain a professional work environment and businesslike appearance.
Contribute to member experience, account growth, branch optimization, branch security, and continuing education goals.