Unit Support Associate - FT-Days 10:00am-6:30pm and works Every other weekend

Wellstar Health System•Marietta, GA

About The Position

The Unit Support Associate works under the direction of the Clinical Nurse Supervisor and/or Centralized Transport Manager to facilitate safe, appropriate patient transportation to and from the Emergency Department, Radiology, and test or procedure areas. The role also supports patient care, department operations, electronic medical record documentation, and customer service. The associate must work effectively in a fast-paced environment, communicate with nursing and radiology personnel, and respond to stressful situations with compassion, respect, and helpfulness. Responsibilities include verifying patient identification, obtaining and handling transportation documentation, transporting patients and equipment, assisting with ambulation and movement to imaging tables, handling IV and oxygen equipment, cleaning equipment, stocking supplies, and observing handwashing, isolation, and body-mechanics practices. The associate also files physician transcription and dictation in patient electronic medical records, scans outside documentation, and uses the EMR proficiently. The position provides assigned basic patient care under licensed staff supervision, supports patients and families, responds to calls and concerns, and collaborates with the healthcare team. This is a full-time day position at Kennestone, scheduled from 10:00 a.m. to 6:30 p.m., including every other weekend.

Requirements

High school degree or equivalent.
Basic Life Support (BLS) certification or BLS Instructor certification, required upon hire.
Basic computer skills.
Ability to read and speak English.
Good communication skills and handwriting.
Positive attitude and strong customer service and interpersonal skills.
Ability to collaborate with other healthcare providers in patient care.
Ability to multitask and function in stressful and emergency situations.
Strong attention to detail and personal time-management skills.

Nice To Haves

Hospital or medical experience preferred.

Responsibilities

Transport patients safely to and from the Emergency Department, Radiology, test and procedure areas, Radiation Oncology, and inpatient floors as needed.
Verify patient identification, obtain the ticket to ride, properly sign out patients, and notify the RN when patients return.
Move and transport patients appropriately, including assisting with ambulation and movement to and from imaging tables.
Ensure oxygen and IV equipment are transported correctly.
Use proper handwashing, isolation techniques, body mechanics, and lift equipment.
Clean transportation equipment and stock rooms and supplies as needed.
File physician transcription and dictation in patients’ electronic medical records, use the EMR, and scan outside documentation as needed.
Protect patients’ rights, dignity, and confidentiality.
Answer telephone calls and call lights promptly, notify appropriate individuals when follow-up is needed, and help resolve patient concerns.
Offer assistance and comfort measures to patients and families and present a positive, professional, and sensitive manner.
Provide assigned basic patient care, including hygiene, nutrition, elimination, and physical comfort measures, under licensed staff supervision.
Assist healthcare team members with care delivery and transport supplies, linen, medications, and equipment as assigned.
Participate in department performance improvement initiatives and support healthcare team initiatives.
Communicate effectively with patients, staff, physicians, families, and visitors; communicate assignment completion and patient care concerns, problems, or emergencies to the appropriate person.
Comply with Wellstar Health System policies, standards of work, and code of conduct.
Perform other duties as assigned.