Unit Supervisor - Bsa Compliance (Transaction Monitoring) - Firstbank Pr

FirstBank Puerto Rico•San Juan, PR

About The Position

The Unit Supervisor supports FirstBank’s Customer Monitoring Process, with a primary focus on Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) laws and regulations. The role supports the BSA Assistant Manager by directly supervising Compliance Specialists and Compliance Analysts in the BSA Unit. Duties include reviewing deposit and lending account alerts, providing training and coaching, participating in systems implementation testing, and supporting written procedures. The position has direct supervisory responsibility for a team of Compliance Analysts.

Requirements

Bachelor’s degree in finance, banking, accounting, or a related field, or a minimum of 3 years performing relevant regulatory compliance functions in the banking industry.
Knowledge of BSA/AML and OFAC laws and regulations.
Prior experience in a banking-industry compliance position; experience in BSA/AML, branches, back-office operations, or internal/external audit is preferred.
Bilingual English and Spanish proficiency in speaking and writing, including the ability to read and write both languages at a collegiate level using business terminology.
Ability to analyze complex standards, laws, and regulations and relate them to operational procedures, company policies, and industry trends.
Proficiency with Microsoft Office applications, including Word, PowerPoint, Excel, and Outlook.
Strong written and oral communication skills, including the ability to prepare well-written business reports.
Strong supervisory, interpersonal communication, leadership, and teamwork skills.
Problem-solving ability, attention to detail, and ability to multitask.
Analytical thinking, research, sound judgment, and ability to develop solutions and determine how to resolve problems.
Strong proofreading skills and a high standard of precision and quality.
Ability to work in a fast-paced and stressful environment with minimal supervision.
Strong organization and prioritization skills.
Ability to maintain confidentiality of sensitive material and uphold ethical standards.
Ability to work on multiple tasks simultaneously while maintaining excellent quality standards.
Proficiency with the Bank’s core systems.

Nice To Haves

Prior supervisory experience is desired but not required.

Responsibilities

Contribute to the execution of the Bank’s BSA/AML and OFAC Compliance Program, maintaining alignment with corporate compliance and strategic direction and recommending actions based on industry developments.
Distribute assignments and tasks to supervised Compliance Specialists and/or Compliance Analysts.
Monitor daily production and report progress weekly and monthly.
Hold periodic staff meetings to discuss objectives and progress.
Review samples of alerts completed by supervised employees.
Ensure alerts are generated and completed, and assign completed alerts.
Provide daily guidance, training, and individual and group coaching on Bank policies and procedures.
Identify and communicate opportunities for continuous improvement and staff development.
Keep the Compliance Assistant Manager informed of unusual-activity referrals and changes to procedures or processes that may affect the BSA/AML Program.
Document and refer investigation results when needed.
Escalate matters requiring management attention to the Assistant Manager.
Support BSA/AML and OFAC compliance examinations, audits, and reviews.
Draft responses to internal audit requests.
Support the Compliance Manager with implementation action plans addressing internal audit recommendations.
Prepare and discuss production, quality, and other metrics as needed.
Collaborate on systems implementation testing for BSA and Business Units; write step-by-step guidelines and amend written procedures as needed.
Manage performance, development, and operations for assigned groups of Compliance Specialists and/or Analysts.
Evaluate performance, learning, and capability to identify training needs and improve team efficiency.
Perform other duties as assigned.