Supervisor BSA

Boardwalk•Houston, TX

4d•Onsite

About The Position

Boardwalk is seeking a Supervisor, BSA for its Houston, Texas office. This role oversees software development resources within the Commercial IT group, ensuring the infrastructure, systems, and applications operate reliably and effectively support commercial operations. The team works primarily on a large-scale custom-developed application using AWS cloud technologies. The supervisor leads the team’s daily work, supports workload management and prioritization, develops team members, monitors performance, and manages assigned projects. The role also works with stakeholders, vendors, business users, and IT colleagues to plan work, resolve problems, identify opportunities, and develop solutions that meet business requirements. Additional responsibilities include business analysis and requirements work across the software development lifecycle, application support, documentation, reporting, and training. The position may require extended hours, after-hours and weekend responses, participation in an on-call support rotation, and overnight travel.

Requirements

At least 5 years of experience with applicable technology, applications, industry, or comparable skills.
Ability to prioritize and schedule assigned tasks efficiently for the greatest benefit to Boardwalk.
Ability to adapt to a fast-paced environment involving multiple ongoing tasks, short deadlines, changing priorities, and timely decision-making.
Strong analytical and problem-solving skills, including the ability to use logical thought processes to break down and resolve complex issues.
Ability to make informed and timely decisions.
Excellent verbal and written communication skills.
Highly self-motivated and able to work independently with little or no direct supervision.
Ability to comply with applicable policies and regulations and maintain a strong emphasis on safety.
Strong leadership skills, including empowering, developing, encouraging, and listening to team members to create a positive work environment.
Demonstrated project management experience.
Bachelor’s degree or equivalent experience; the posting indicates 5–7 years as equivalent experience.

Nice To Haves

Agile team experience.
Experience with specific phases and general knowledge of the full software development life cycle.
Good understanding of the organization’s goals and objectives.
Broad knowledge of programming languages and techniques.
Knowledge of data privacy practices and laws and industry-specific regulations, including FERC, NAESB, DOT, and SOX.
Knowledge of TSA Security Directives.
Demonstrated ability to develop application specifications and requirements documentation.
Knowledge of technology trends related to software application development and support.
Experience with commercial applications in the natural gas or liquids midstream segment.
Strong knowledge of Jira.
Knowledge of and experience with AWS cloud development.
Certifications applicable to the position.

Responsibilities

Supervise team members’ daily activities, help direct reports manage workloads and priorities, and assign approved work to ensure successful completion.
Assist the team in troubleshooting application or technical issues when needed.
Ensure team members comply with applicable policies and regulations, and maintain an emphasis on personal, employee, asset, and public safety.
Support team members’ personal development and training; set and review annual goals, monitor performance, and conduct at least one in-person review annually.
Monitor and approve timecards and expense reports, and report employee-related issues to the Manager.
Identify team members to recommend for promotions, bonuses, and commendations.
Meet with stakeholders to plan upcoming work and provide input on team and project budget needs.
Manage contracts and agreements and ensure ongoing Veriforce compliance for vendors.
Stay current with application and technology roadmaps, technical strategies, and available enhancements, in coordination with the manager and team.
Manage or oversee assigned projects, including planning, execution, and progress monitoring.
Drive the conceptualization and development of hardware, software, and process solutions that support business requirements.
Collaborate with vendors, business users, and IT colleagues to resolve problems and investigate opportunities.
Create process models, specifications, diagrams, and charts based on user requirements to guide team members.
Gather and analyze data for business cases, proposed projects, and system requirements.
Generate reports and statistics from analytical findings, including probable causes and possible solutions to system issues, and report initiative status to management or team members.
Lead functional-area team activities by setting task and project priorities and making decisions on support items.
Develop and maintain an application support knowledge base by documenting user-reported issues and their resolutions.
Record, track, and document problem-solving processes used to research, test, and resolve user-reported issues.
Perform post-resolution follow-ups to ensure problems have been adequately resolved.
Participate in the on-call support rotation as required for supported applications.
Develop or review application training materials and conduct training sessions as required.
Advise clients and IT colleagues on industry practices and quality engineering technology trends.
Document detailed business requirements as part of story refinement and review team members’ business process documentation.
Elicit, analyze, specify, and validate project stakeholders’ business needs, including interviewing stakeholders and communicating user requirements to development and infrastructure teams throughout the SDLC.