Supervisor BSA

Boardwalk Pipelines, LP Human Resources•Houston, TX

5d•Onsite

About The Position

Boardwalk Pipeline Partners is seeking a Supervisor, BSA for its Houston, Texas office. The position oversees a technical team of software development resources within the Commercial IT group, ensuring infrastructure, systems, and applications operate reliably and effectively support the commercial organization. The team primarily works on a large-scale, custom-developed application using AWS cloud technologies. The supervisor directs team members’ daily work, supports workload management and prioritization, assists with technical troubleshooting, and promotes compliance with applicable policies and regulations. The role supports staff development, evaluates performance, manages timecards and expenses, assigns approved work, coordinates with stakeholders, manages vendor contracts and compliance, contributes to budget planning, and oversees assigned projects. It also keeps team documentation accurate and accessible and reports employee-related issues to the Manager. The role also drives the development of solutions that meet business requirements and collaborates with vendors, business users, and IT colleagues to resolve problems and identify opportunities. It creates and reviews business and technical documentation, gathers and analyzes data, produces analytical and status reports, leads application support and knowledge-base practices, tracks and resolves user-reported issues, and conducts application training as needed. The supervisor advises on industry practices and technology trends, documents business requirements, and elicits and validates stakeholder needs throughout the Software Development Life Cycle. The position may require extended hours, after-hours and weekend responses, participation in an on-call support rotation, and overnight travel.

Requirements

At least 5 years of experience with applicable technology, applications, industry, or comparable skills.
Ability to prioritize and schedule tasks efficiently for the greatest benefit to Boardwalk.
Ability to adapt to a fast-paced environment involving multiple tasks, short deadlines, changing priorities, and timely decisions.
Strong analytical and problem-solving skills, using logical processes to break down and resolve complex issues.
Ability to make informed and timely decisions.
Excellent verbal and written communication skills.
Highly self-motivated, with experience working independently with little or no direct supervision.
Emphasis on personal safety and the safety of company employees, assets, and the public.
Ability to comply with applicable policies and regulations.
Strong leadership skills, including empowering, developing, encouraging, and listening to team members.
Demonstrated project management experience.
Bachelor’s degree or equivalent experience (5–7 years).
Must complete pre-employment drug and substance abuse testing.

Nice To Haves

Agile team experience.
Experience with specific phases and general knowledge of the full software development life cycle.
Good understanding of the organization’s goals and objectives.
Broad knowledge of programming languages and techniques.
Knowledge of data privacy practices and laws and industry-specific regulations, such as FERC, NAESB, DOT, and SOX.
Knowledge of TSA Security Directives.
Demonstrated ability to develop application specifications and requirements documentation.
Knowledge of technology trends related to software application development and support.
Experience with commercial applications in the natural gas and liquids midstream segment.
Strong knowledge of Jira.
Knowledge and experience with AWS cloud development.
Certifications applicable to the position.

Responsibilities

Supervise team members’ daily activities and help direct reports manage workloads and prioritize work.
Assist the team in troubleshooting application or technical issues.
Ensure team members comply with applicable policies and regulations.
Support team members’ personal development and training; set and review annual goals and monitor performance.
Monitor and approve timecards and expense reports, and assign team members to approved work.
Meet with stakeholders to plan upcoming work as needed.
Manage vendor contracts and agreements and ensure ongoing Veriforce compliance.
Provide input on team and project budget needs.
Stay abreast of application and technology roadmaps and potential technical strategies and enhancements.
Manage or oversee assigned projects, including planning, execution, and progress monitoring.
Identify team members for recommendations for promotions, bonuses, and commendations.
Ensure team documentation is accurate and accessible to appropriate resources.
Report employee-related issues to the Manager.
Drive the conceptualization and development of hardware, software, and process solutions that support business requirements.
Collaborate with vendors, business users, and IT colleagues to resolve problems and investigate opportunities.
Create process models, specifications, diagrams, and charts based on user requirements to direct team members.
Gather and analyze data for business cases, proposed projects, and system requirements.
Generate analytical reports with probable causes and potential solutions to system issues.
Generate statistics and reports that communicate initiative status to management and team members.
Lead daily functional-area activities, setting task and project priorities and making decisions on support items.
Lead the development and maintenance of an application support knowledge base, documenting reported issues and their resolutions.
Record, track, and document the problem-solving process used to research, test, and resolve user-reported issues.
Perform post-resolution follow-ups to confirm problems have been adequately resolved.
Participate in the on-call support rotation as required for supported functional applications.
Develop or review application training materials and conduct training sessions as required.
Advise clients and IT colleagues on industry practices and quality engineering technology trends.
Document detailed business requirements during story refinement and review team members’ business process documentation.
Elicit, analyze, specify, and validate project stakeholders’ business needs, including interviewing stakeholders and communicating user requirements to development and infrastructure teams throughout the SDLC.