Supervisor, Care Coordination

New Horizon Counseling Center • Brooklyn/Queens, NY

3d • Hybrid

About The Position

We are a dynamic, client-focused health home care management agency dedicated to providing high-quality, personalized care to individuals in need. Our mission is to empower vulnerable populations, including those with Serious Mental Illness (SMI), Substance Use Disorders, frequent hospitalizations, and individuals in shelters, by providing compassionate, person-centered support. As a leader in the community, we believe in fostering a collaborative environment for our team of care managers, and we're looking for a dedicated Unit Supervisor to help guide and support our mission. We are seeking a passionate and skilled Unit Supervisor to lead and mentor a team of six care managers in the field of health home care management. The ideal candidate will have hands-on experience supporting diverse populations, including those with SMI and individuals in shelter settings. You will be responsible for both supervising staff and actively engaging with clients in the community, ensuring that all clients receive the highest quality of care and support. This is a full-time, salaried position with a competitive starting salary range of $61,000 - $65,000 annually, and we’re looking for someone who is not only comfortable with office work, but also enthusiastic about fieldwork and client engagement.

Requirements

• Bachelor’s degree in Social Work, Psychology, Sociology, Education, Nursing, Human Services, Healthcare Management, or related field.
• 3+ years of experience in case management or care coordination, with at least 1 year in a supervisory role.
• Strong knowledge and understanding of the SMI population and individuals living in shelters.
• Proficient in Microsoft Office (Outlook, Excel, Word) and general computer skills.
• Comfortable with travel across Brooklyn and Queens for client visits and staff support.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work independently and as part of a collaborative team.

Nice To Haves

• Master's preferred
• Familiarity with Foothold Care Management or other EHR systems is preferred
• Valid driver’s license and access to reliable transportation is a plus

Responsibilities

• Supervise, support, and mentor a team of six care managers, ensuring that each staff member provides quality care to clients.
• Foster a positive team environment and encourage professional development and growth for all team members.
• Conduct regular team meetings, individual supervisions, performance evaluations, and individual check-ins to ensure staff effectiveness and engagement.
• Ensure team members are kept informed of Health Home policies and procedures as well as departmental priorities.
• Receive appropriate trainings to maintain clinical standards.
• Actively engage with clients in the field, including home visits, shelter locations, hospitals, and community-based settings.
• Ensure clients are following up with outpatient providers following an ER or inpatient admission.
• Ensure client satisfaction with services, and needs are being met.
• Offer guidance, training, and mentorship to care managers to develop their skills in managing complex cases and addressing client needs.
• Conduct clinical case reviews and assist care managers with developing effective clinical interventions and care plans.
• Support team members in overcoming challenges, solving problems, and navigating difficult situations.
• Ensure team member training in high risk situations - such as safety planning, incident reporting.
• Maintain accurate client documentation in EHR systems.
• Review and lock progress notes, assessments, and client care plans.
• Manage team schedules, case assignments, and case documentation.
• Use Microsoft Office (Outlook, Excel, Word) to manage reporting and internal communications.
• Build relationships with community partners, including shelters, healthcare providers, and social service agencies.
• Assist in crisis intervention and provide advocacy for clients when necessary.

Benefits

• Competitive Salary: $61,000 - $65,000 annually.
• Supportive Work Environment: A collaborative team culture with opportunities for professional development and growth.
• Flexible Schedule: A balance of office and fieldwork, with some flexibility in hours to accommodate client needs.
• Health & Wellness Benefits: Comprehensive benefits package including medical, dental, and vision insurance.
• Paid Time Off: Generous vacation, sick leave, and holiday time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees