Care Coordination Liaison

Huntsville Hospital Health System

4h•Onsite

About The Position

The Care Coordination Liaison serves as a key point of contact between patients, healthcare providers, local clients’ employees, and internal teams to ensure smooth navigation of primary care, specialty services, lab work, imaging, and procedures within the HH Health System. This role manages inbound communications through calls, emails, and faxes while collaborating with the Corporate Care Team to maintain efficient workflows. The Liaison is required to work onsite at HH Urgent Care in Madison on designated days to coordinate referrals directly with physicians and staff, utilize the EMR system, and ensure timely processing of patient needs. Building relationships with providers and staff is essential to facilitate appointments and provide a positive patient experience. Responsibilities include data collection, reporting, accurate documentation, and addressing care coordination gaps. By managing referrals effectively and supporting patient retention efforts, the Liaison helps ensure continuity of care.

Requirements

High school diploma/GED
Prior customer service, health insurance, care management, scheduling, and/or related experience
Knowledge of health care environment
Computer literate with the ability to learn new software applications, develop reports, and review data
Excellent communication and customer service skills
Attention to details and ability to handle multiple tasks simultaneously
Ability to problem solve and communicate effectively

Nice To Haves

Associates or Bachelor's degree

Responsibilities

Serve as a key point of contact between patients, healthcare providers, local clients’ employees, and internal teams
Ensure smooth navigation of primary care, specialty services, lab work, imaging, and procedures within the HH Health System
Manage inbound communications through calls, emails, and faxes
Collaborate with the Corporate Care Team to maintain efficient workflows
Work onsite at HH Urgent Care in Madison on designated days to coordinate referrals directly with physicians and staff
Utilize the EMR system
Ensure timely processing of patient needs
Build relationships with providers and staff to facilitate appointments and provide a positive patient experience
Collect data and report findings
Ensure accurate documentation
Address care coordination gaps
Manage referrals effectively
Support patient retention efforts to ensure continuity of care

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Flexible spending
Short term disability
Long term disability
Several retirement account options with 401K organization match
Nurse residency program
Tuition assistance
Student loan reimbursement
On-site training and education opportunities
Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more
Childcare
Health and wellness programs
Onsite employee pharmacy
Free health clinic
Shared Governance Program
Clinical Ladder for professional development
The Daisy Award