Care Coordination Assistant

American Addiction Centers•Winston-Salem, NC

20h•Onsite

About The Position

The Care Coordination Assistant plays a vital behind-the-scenes role in supporting safe and timely patient discharges, helping patients transition smoothly from the medical center to the next level of care. This position is ideal for an organized, people-focused individual who thrives in a fast-paced healthcare environment, enjoys collaboration, and demonstrates strong attention to detail.

Requirements

High school diploma or GED
Excellent oral, written, and interpersonal communication skills
Strong customer service skills with the ability to interact courteously and compassionately with the public
High attention to detail and accuracy
Proficiency in data entry and typing
Strong organizational and time-management skills
Ability to manage high call volumes, frequent interruptions, and customer traffic
Ability to work effectively as part of a multidisciplinary healthcare team
Experience using standard office equipment

Nice To Haves

Associate’s degree in a health-related field
Two (2) years of office or administrative experience
Working knowledge of Windows, Excel, and Outlook

Responsibilities

Collaborate with Care Coordination staff, medical center teams, and outside agencies to ensure timely, safe, and appropriate patient discharges
Assist with the implementation of discharge plans by: Preparing discharge packets, Providing current community resource lists, Initiating FL2s and PASRRs as needed, Researching resources to meet identified discharge needs
Arrange concrete discharge services at the direction of the Case Manager and/or Social Worker, including: Durable Medical Equipment (DME), Home health services, Transportation (ambulances, taxis, etc.), Assisted Living Facility (ALF) and Skilled Nursing Facility (SNF) placements
Support efficient workflow by assisting with: Clothing closet maintenance, Guardianship application processes, Emergency Department staff support, Basic computer hardware and software needs
Ensure delivery of Medicare Important Message (IM) letters to all Medicare and managed Medicare patients within required timeframes
Facilitate smooth exchange of information with internal departments and external agencies
Complete ad hoc reports, filing, data entry, and general clerical duties while prioritizing tasks to meet leadership deadlines
Assist with audits of case management services and compile findings that support quality and effectiveness metrics
Perform reception duties, including answering phones, responding to questions, and assisting patients and visitors in accordance with departmental standards

Benefits

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance