Unit Services Tech - SF1

Mass General Brigham•Jamaica Plain, MA

6d•Onsite

About The Position

The Unit Service Technician provides a broad range of patient care and support services under the supervision of a licensed nurse. Duties include performing EKGs and phlebotomy, cleaning equipment, stocking rooms, carrying out secretarial tasks, receiving Emergency Department patients into the medi-tech computer system, and transporting patients safely throughout the hospital. The technician may also provide 1:1 sitting when needed and supports the Patient and Family Centered Care Model in an environment that exemplifies best practice. This is a per-diem role at Brigham and Women's Faulkner Hospital's Emergency Department. The schedule requires 16 shifts in six months, at least one to two weekend shifts per month, shifts of at least eight hours, and weekend and holiday rotation. The listed work shift is rotating, and the position is onsite.

Requirements

High school diploma or equivalent.
Current Basic Life Support (BLS) certification.
State-specific Certified Nurse Aide (CNA) certification or an Emergency Medical Technician (EMT) license.
Good communication skills.
Ability to set and reset priorities.
Excellent customer service skills.
Ability to work in a fast-paced, often stressful and critical-care environment.
Adherence to C.A.R.E. Standards.
Per-diem schedule commitment: 16 shifts in six months, at least one to two weekend shifts per month, shifts of at least eight hours, and weekend and holiday rotation.

Nice To Haves

Emergency Department experience as a medical technician or patient care assistant is preferred.
For ICU roles, one year of experience as a medical technician or patient care assistant is preferred.
For OPIC, Perioperative, or IV Therapy roles, experience as a medical technician or patient care assistant is preferred.

Responsibilities

Maintain a safe environment, use proper body mechanics when moving or assisting patients, and follow restraint policies under the direction of a licensed nurse and provider.
Clean medical equipment and the clinical environment routinely and between patient use; clean stretchers after transports and notify appropriate parties when equipment needs repair.
Answer patient call lights and telephone calls, screen calls, relay accurate messages, welcome visitors, copy and organize medical records, request and maintain old records, and page providers as needed.
Provide secretarial support to ensure efficient and confidential information flow, including preparing records for transfers and assisting the Medical Director or Attending Physician as time allows.
Deliver specimens to the laboratory and arrange ambulance transfers when the department secretary is absent.
Transport patients for ordered testing while maintaining patient safety; assist with critical-patient transport as needed.
Transport deceased patients respectfully to the morgue using the proper stretcher and a second escort.
Follow department procedures and Standard Precautions when handling specimens during transport, and check with nursing staff for specific instructions when needed.
Perform EKGs and obtain prior EKGs in the MUSE system; bring completed EKGs to a provider for immediate review.
Obtain and properly label laboratory specimens according to laboratory policy, including scheduled in-house draws on the 11 p.m.–7 a.m. shift.
Assist providers with patient procedures as needed.
Clean and restock the glidescope, stock rooms according to shift assignments, and empty linen bags when they are half full.
Provide 1:1 sitting when necessary and support the Patient and Family Centered Care Model.