ED Unit Services Tech - BWFH

Mass General Brigham•Boston, MA

1d•$22 - $33•Onsite

About The Position

The Emergency Department Unit Service Technician provides a broad range of patient care and support services under the supervision of a licensed nurse, including EKGs, phlebotomy, equipment cleaning, and stocking rooms. The role also performs secretarial duties such as organizing paperwork, answering phones, paging, and registering Emergency Department patients in the medi-tech computer system. The technician transports patients safely throughout the hospital and performs 1:1 patient sitting when needed. The role supports the Patient and Family Centered Care Model and an environment that exemplifies best practice. The position helps maintain a safe environment by using proper body mechanics, following restraint policies under licensed-nurse supervision, and cleaning medical equipment and clinical areas routinely and between patient use. It supports efficient Emergency Department operations through courteous communication, visitor reception, records and clerical support, paging, specimen delivery, and ambulance-transfer arrangements when needed. The technician transports patients for ordered tests while maintaining safety, follows specimen-handling and Standard Precautions procedures, and assists with critical-patient transport as needed. Technical duties include obtaining and labeling specimens, performing EKGs, assisting providers with procedures, cleaning and restocking the glidescope, reporting equipment repair needs, stocking assigned rooms, and emptying linen bags when half full. This is an onsite, 40-hour-per-week regular position with a rotating day/evening schedule consisting of a mixture of 8-hour and 12-hour shifts. Every-other-weekend and holiday rotation is required.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) certification is required.
Certified Nurse Aide (CNA) state-specific certification or an Emergency Medical Technician (EMT) license is required.
Good communication and customer service skills.
Ability to work in a fast-paced, often stressful and critical-care environment.
Ability to set and reset priorities.
Adherence to C.A.R.E. Standards.

Nice To Haves

Experience as a medical technician or patient care assistant in an Emergency Department setting is preferred.

Responsibilities

Provide patient care and support services, including EKGs, phlebotomy, equipment cleaning, room stocking, and 1:1 sitting when necessary, under the supervision of a licensed nurse.
Use proper body mechanics when moving or assisting patients and follow restraint policies under licensed-nurse supervision; apply restraints only as directed by a provider and in accordance with hospital policy.
Clean medical equipment and clinical areas routinely and between patient use to help prevent infection.
Answer call lights and telephone calls, screen calls, relay accurate messages, receive visitors professionally, and perform other secretarial duties.
Copy and organize patient charts and records, maintain old medical records as needed, prepare records for transfer, and provide confidential clerical support.
Page providers as necessary and provide secretarial assistance to the Medical Director or Attending Physician as time allows.
Deliver specimens to the laboratory as needed and arrange ambulance transfers in the absence of the department secretary.
Transport patients safely for ordered testing, clean stretchers after each transport, follow specimen-handling procedures and Standard Precautions, and assist with critical-patient transport as needed.
Transport deceased patients respectfully to the morgue using the proper stretcher and a second escort.
Obtain and properly label laboratory specimens in accordance with laboratory policy; perform requested EKGs, retrieve prior EKGs in the MUSE system, and bring completed EKGs to a provider for immediate review.
Obtain in-house lab draws on the 11 p.m.–7 a.m. shift for 1 a.m. and 4 a.m. rounds in accordance with laboratory policy.
Assist providers with patient procedures as needed.
Clean and restock the glidescope, report medical equipment repair needs, stock assigned rooms, and empty linen bags when half full.