Unit Services Tech - SF1

Mass General Brigham•Boston, MA

8d•$22 - $33•Onsite

About The Position

The Unit Service Technician in the Emergency Department provides a broad range of patient care and support services under the supervision of a licensed nurse. Duties include performing EKGs and phlebotomy, cleaning equipment, stocking rooms, assisting with procedures, and providing safe patient transportation throughout the hospital. The role also includes one-to-one patient sitting when needed and secretarial tasks such as organizing paperwork, answering phones, paging providers, and entering Emergency Department patients into the medi-tech computer system. The technician supports the Patient and Family Centered Care Model and helps maintain an environment that exemplifies best practice. This is a per diem, onsite role at Brigham and Women's Faulkner Hospital, with rotating shifts. Per diem expectations include 16 shifts in six months, at least one to two weekend shifts per month, shifts of at least eight hours, and weekend and holiday rotation. Scheduled weekly hours are listed as zero.

Requirements

High school diploma or equivalent.
Current Basic Life Support (BLS) credential required.
State-specific Certified Nurse Aide (CNA) certification or Emergency Medical Technician (EMT) license required.
Adhere to all C.A.R.E. Standards.
Ability to work in a fast-paced, often stressful environment, including a fast-paced critical care environment.
Good communication skills.
Ability to set and reset priorities.
Excellent customer service skills.

Nice To Haves

Emergency Department experience as a medical technician or patient care assistant is preferred.

Responsibilities

Use proper body mechanics when moving and assisting patients to prevent injury.
Follow hospital restraint policies under licensed-nurse supervision, confirm an order with the nurse before using restraints, and apply restraints under provider direction and hospital policy.
Clean medical equipment and the clinical environment routinely and between patient use to help prevent infection.
Answer patient call lights and telephone calls, screen calls, and relay accurate messages courteously.
Receive department visitors professionally and project a positive public image.
Copy patient charts and other materials as requested, support the confidential flow of medical-record information, and request and maintain old medical records as needed.
Page providers as necessary and provide secretarial assistance to the Medical Director or Attending Physician as time allows.
Copy medical records in preparation for patient transfers.
Deliver specimens to the laboratory as needed, including in Code Blue situations when requested by staff.
Arrange ambulance transfers when the department secretary is absent.
Transport patients for ordered testing in a timely manner while maintaining patient safety.
Clean the stretcher after every transport using the department-provided antibacterial product.
Transport deceased patients respectfully to the morgue using the proper morgue stretcher and a second escort.
Follow department procedures for specimen handling during transport and practice Standard Precautions; check with nursing staff for instructions when needed.
Assist nursing staff with transporting critical patients as necessary.
Retrieve and label laboratory specimens according to laboratory policy and procedure.
Perform EKGs as requested by nursing staff or providers, obtain old EKGs in the MUSE system, and bring completed EKGs to a provider for immediate review.
Obtain laboratory specimens as requested by nursing staff or providers, including in-house draws on the 11 p.m.–7 a.m. shift for 1 a.m. and 4 a.m. rounds in accordance with laboratory policy.
Assist providers with patient procedures as needed.
Clean and restock the glidescope and report medical equipment repair needs to appropriate parties.
Stock assigned rooms each shift and empty linen bags when half full to prevent injury.
Perform one-to-one patient sitting when necessary.