ED Unit Services Tech - BWFH

Mass General Brigham•Jamaica Plain, MA

3d•Onsite

About The Position

The ED Unit Services Tech provides a broad range of patient care and support services in the Emergency Department under the supervision of a licensed nurse. Duties include performing EKGs and phlebotomy, cleaning equipment, stocking rooms, carrying out secretarial tasks, receiving patients into the medi-tech computer system, and safely transporting patients throughout the hospital. The role may also include 1:1 patient sitting when necessary. The technician helps maintain an environment consistent with the Patient and Family Centered Care Model and best practices. The position supports a safe environment by using proper body mechanics, following restraint policies under licensed-nurse supervision, and cleaning medical equipment and clinical areas routinely and between patient use. Administrative work includes responding to call lights and telephone calls, directing messages, welcoming visitors, copying and maintaining medical records, paging providers, delivering specimens, and arranging ambulance transfers when the department secretary is absent. The technician transports patients for ordered testing and other needs while protecting patient safety, follows specimen-handling and Standard Precautions procedures, assists with transport of critical patients, and transports deceased patients respectfully according to department procedures. Technical duties include obtaining and labeling specimens, performing EKGs and retrieving prior EKGs in the MUSE system, assisting with procedures, cleaning and restocking the glidescope, reporting equipment repair needs, stocking assigned rooms, and emptying linen bags when half full. This is a regular, onsite position scheduled for 40 hours per week on a rotating day/evening shift, with a mixture of 8- and 12-hour shifts and every-other-weekend and holiday rotation. Pay is listed as $22.44–$33.34 per hour. The employer notes that compensation offers may reflect skills, relevant experience, education, certifications, and other factors, and that benefits, advancement opportunities, differentials, premiums, bonuses, and recognition programs may be available as applicable.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) credential required.
Either Certified Nurse Aide (CNA) state-specific certification or Emergency Medical Technician (EMT) license required.
Good communication skills.
Ability to set and reset priorities.
Excellent customer service skills.
Ability to work in a fast-paced, often stressful, critical-care environment.
Adherence to C.A.R.E. Standards.

Nice To Haves

Emergency Department experience as a medical technician or patient care assistant is preferred.
For ICU roles, one year of experience as a medical technician or patient care assistant is preferred.
For OPIC, Perioperative, or IV Therapy roles, experience as a medical technician or patient care assistant is preferred.

Responsibilities

Provide patient care and support services, including EKGs and phlebotomy, under the supervision of a licensed nurse.
Clean medical equipment and clinical areas routinely and between patient use; clean the stretcher after each transport.
Follow restraint policies under licensed-nurse supervision, check for an order before restraint use, and apply restraints under provider direction and hospital policy.
Answer call lights and telephone calls, screen calls, relay accurate messages, and welcome visitors professionally.
Copy charts and other materials, support confidential medical-record information flow, request and maintain old medical records, and prepare records for transfer.
Page providers and provide secretarial assistance to the Medical Director or Attending Physician as needed and as time allows.
Deliver specimens to the laboratory as needed and arrange ambulance transfers when the department secretary is absent.
Transport patients for ordered testing and other needs while maintaining safety; assist nursing with critical-patient transport as necessary.
Transport deceased patients respectfully to the morgue using the proper stretcher and a second escort.
Follow specimen-handling procedures and Standard Precautions during transport, checking with nursing staff for specific instructions when necessary.
Retrieve and properly label laboratory specimens in accordance with laboratory policy and procedure.
Perform EKGs as requested, retrieve prior EKGs from the MUSE system, and bring completed EKGs to a provider for immediate review.
Obtain laboratory specimens as requested and perform in-house draws during 11 p.m.–7 a.m. shifts for 1 a.m. and 4 a.m. rounds in accordance with lab policy.
Assist providers with patient procedures as needed.
Clean and restock the glidescope, report medical equipment repair needs, stock rooms according to shift assignments, and empty linen bags when half full.
Perform 1:1 patient sitting when necessary.