2South Inpatient Psych Unit Secretary - BWFH

Mass General Brigham•Boston, MA

2d•$20 - $29•Onsite

About The Position

Under the supervision of the Nursing Director and as a member of the Unit Based Patient Care Team, the Unit Secretary performs a wide range of secretarial duties and coordinates unit and floor procedures to support the professional, efficient operation of the department and quality patient care. The role coordinates unit operations and resources, including answering unit phones; working with healthcare team members and other departments; scheduling tests and appointments; maintaining medical records; tracking unit requests; and coordinating admissions, transfers, and discharges. The secretary provides indirect, age-appropriate, patient- and family-centered support, receives visitors, and responds to patient and family needs. This is a full-time, 40-hour evening position at Brigham and Women's Faulkner Hospital. The schedule includes every-other-weekend and holiday rotation. The position is onsite at 1133 Centre Street and does not require direct patient care.

Requirements

High school diploma or equivalent required.
One to two years of experience in a medical or customer-service setting preferred.
Strong Microsoft Office computer knowledge.
Excellent interpersonal skills for interacting effectively with patients, visitors, and hospital personnel.
Ability to work as a team member and promote a caring, collegial attitude.
Ability to work under stressful conditions, adapt to changing pace, interruptions and emergencies, and work around acutely ill patients.
Ability to work independently and prioritize tasks using well-developed organizational skills.
Demonstrated verbal and written communication skills, including communication by voicemail and email.
Flexibility and willingness to adapt to varied roles as a member of the unit-based patient-care team.
Ability to provide indirect care appropriate to the ages served on the unit, from adolescent to geriatric.
Ability to sit and/or stand for extended periods, assist with lifting and carrying up to 20 pounds, and assist with patient transportation on and off the pod.
Demonstrated customer-service skills.
Must adhere to I C.A.R.E. standards.

Nice To Haves

Associate's degree preferred.
Knowledge of medical terminology preferred.
Experience in a medical or customer-service setting (one to two years preferred).

Responsibilities

Help maintain a safe environment, identify safety issues, and initiate appropriate follow-up; notify the charge nurse of concerns about physician orders.
Respond to patient and family needs in a timely, caring manner and uphold C.A.R.E. standards for communication, appearance, and respect.
Collaborate with the Patient Care Team to support smooth unit operations; maintain patient confidentiality and respect a culturally diverse staff and patient population.
Order, expedite, and distribute unit, clerical, and patient-care supplies; maintain work areas and office equipment; track Facilities, Biomed, Housekeeping, and IT requests; arrange repairs for malfunctioning equipment.
Assist the Nursing Director with unit projects and coordinate with ancillary services and other departments; provide backup patient-transport coverage, including escorting patients and families at discharge.
Answer and coordinate unit phone calls, take and deliver messages, place pages and calls at clinical staff's request, and participate in shift handoffs.
Coordinate paperwork and fax referrals; maintain, label, file, copy, and retrieve patient medical records in accordance with hospital policies.
Schedule diagnostic tests, appointments, and consults as directed by a physician or RN; coordinate discharge logistics such as transportation and equipment.
Complete clerical tasks for patient admissions, transfers, and discharges using the bed management system, ensuring records and related information accompany transferred patients.
Enter, update, and print unit data and reports, including bed-management activity, diet orders, advance-care directives, code status, medication reconciliation and restraint reports, Quadramed assignment sheets, recovery charges, and billing information.
Use Meditech to access and update administrative data, enter transport and PASSPORT orders, and print specimen labels, kardexes, and medication administration reports.
Anticipate and communicate admissions, discharges, and transfers to appropriate staff and supervisors; update the bed-management system and notify relevant staff on designated shifts.
Communicate with healthcare team members using the VOCERA device; answer patient call lights and relay requests to clinical staff.
Provide clerical support, orient visitors and provide basic information about unit operations, and float or cross-train to other pods or units as requested.
Maintain required competencies, pursue relevant continuing education, orient or precept new personnel when assigned, attend staff meetings or review minutes, and attend the annual Safety Fair.
Participate in quality-improvement projects, committees, and service-excellence and quality programs as directed.