Unit Service Technician per diem

Mass General Brigham•Boston, MA

2d•$22 - $33•Onsite

About The Position

The Unit Service Technician provides a broad range of patient care and support services in the Emergency Department under the supervision of a licensed nurse. Duties include performing EKGs and phlebotomy, cleaning equipment, stocking rooms, supporting patient procedures, and safely transporting patients throughout the hospital. The role may include 1:1 patient sitting and requires following the Patient and Family Centered Care Model in an environment that exemplifies best practice. The technician also performs secretarial duties to support efficient Emergency Department operations, including answering calls, paging providers, organizing and copying records, receiving patients into the medi-tech computer system, and coordinating ambulance transfers when needed. This is an onsite, per diem role with rotating shifts. Per diem staff are expected to work 16 shifts in six months, including at least one to two weekend shifts per month, with weekend and holiday rotation; shifts are at least eight hours.

Requirements

High school diploma or equivalent.
Current Basic Life Support (BLS) credential required.
Certified Nurse Aide (CNA) certification or Emergency Medical Technician (EMT) license required.
Ability to work in a fast-paced, often stressful environment, including a fast-paced critical-care environment.
Good communication skills and the ability to set and reset priorities.
Excellent customer service skills.
Per diem commitment of 16 shifts in six months, including at least one to two weekend shifts per month; shifts are at least eight hours, with weekend and holiday rotation.

Nice To Haves

Emergency Department experience as a medical technician or patient care assistant is preferred.
For ICU work, one year of experience as a medical technician or patient care assistant is preferred.
For OPIC, Perioperative, or IV Therapy work, experience as a medical technician or patient care assistant is preferred.

Responsibilities

Use proper body mechanics when moving or assisting patients and follow hospital restraint policies under licensed-nurse supervision and provider direction.
Clean medical equipment and the clinical environment routinely and between patient uses to help prevent infection.
Answer call lights and telephone calls, screen and relay messages accurately, and receive department visitors professionally.
Copy charts and other materials, provide confidential medical-record support, request and maintain old records, and prepare records for transfer.
Page providers, provide secretarial assistance to the Medical Director or Attending Physician as needed, and arrange ambulance transfers when the department secretary is absent.
Deliver specimens to the laboratory as needed and follow department procedures and Standard Precautions when handling specimens.
Transport patients safely for ordered testing, clean stretchers after transports, assist with transport of critical patients, and transport deceased patients respectfully to the morgue with the required equipment and second escort.
Perform EKGs and obtain prior EKGs in the MUSE system; bring completed EKGs to a provider for immediate review.
Obtain laboratory specimens as requested, label and retrieve them according to laboratory policy, and perform scheduled in-house draws on the 11 p.m.–7 a.m. shift as assigned.
Assist providers with patient procedures as needed.
Clean and restock the glidescope, report equipment repair needs, stock assigned rooms, and empty linen bags when half full.
Perform 1:1 patient sitting when necessary.