Per Diem

Beth Israel Lahey Health•Boston, MA

1d•$21 - $28•Onsite

About The Position

The Unit Coordinator facilitates the smooth and efficient functioning of the Cardiology Medicine unit at Beth Israel Deaconess Hospital. The role serves as a liaison among patients, visitors, and clinicians and partners with nurses to coordinate day-to-day patient flow, including communications about admissions, discharges, and transfers. The coordinator provides outstanding customer service in every interaction. The position is based in Klarman 9 (KM9), a 32-bed Cardiology Medicine unit in a new inpatient building with private rooms and a state-of-the-art patient care environment. The unit includes a rooftop healing garden for patients, families, and caregivers. The work is fast-paced and requires critical thinking and a focus on excellent patient service.

Requirements

High school diploma or GED.
0–1 years of related work experience.
Prior customer service experience.
Basic computer familiarity and ability to navigate web-based applications at a basic level.
Ability to make decisions using specific instructions, standard practices, and established procedures.
Ability to address routine problems by following directions and procedures and identifying process-improvement opportunities.
Ability to follow general instructions and procedures; work is monitored by a supervisor or manager.
Clear and effective written English communication with internal and external customers.
English comprehension and conversational ability to communicate effectively with medical center staff, patients, families, and external customers.
Working knowledge of standard concepts, practices, procedures, and policies, and ability to use them in varied situations.
Ability to collaborate in small teams, offer ideas, identify issues, and respect team members.
Ability to provide professional, respectful, service-oriented customer support using active listening and problem-solving skills, and remain calm in stressful situations.
Ability to exert up to 50 pounds occasionally or up to 20 pounds frequently, and to stand or move around for most of the shift.
Must be vaccinated against influenza as a condition of employment.

Nice To Haves

Associate's degree preferred.
Previous administrative experience in a healthcare setting.

Responsibilities

Facilitate patient flow through the unit and coordinate admissions with admitting, nursing staff, and the admission facilitator.
Assist providers and ensure needed supplies are available.
Obtain and communicate information for requested tests and procedures, and coordinate registration for established protocols.
Answer patient call lights promptly and respond within the scope of the role and BIDMC Call Light Standards of Practice.
Greet and direct patients, families, visitors, and staff; identify oneself and provide requested non-clinical information.
Use information systems supporting unit operations, including provider order entry, bed tracking, and the nursing call system, ensuring timely responses and accurate data entry.
Serve as a point person for resolving information-systems issues.
Troubleshoot basic printer, copier, and fax issues.
Ensure patients are properly charged for equipment, supplies, and outside purchases; coordinate special purchases for patient-care needs such as specialty beds.
Ensure unit equipment is adequately maintained and maintain equipment logs.
Perform or monitor activities related to JCAHO.
Manage the unit-based patient valuable program, investigate lost belongings, maintain tracking logs, provide summaries when requested, and report unresolved losses to the Operations Coordinator.