Unit Service Technician per diem

Mass General Brigham•Jamaica Plain, MA

1d•Onsite

About The Position

The Unit Service Technician provides a broad range of patient care and support services under the supervision of a licensed nurse. Duties include performing EKGs and phlebotomy, cleaning equipment, stocking rooms, assisting with procedures, and providing safe patient transportation throughout the hospital. The role also performs secretarial tasks such as organizing paperwork, answering phones, paging providers, handling medical records, and receiving Emergency Department patients into the medi-tech computer system. The technician may perform one-to-one patient observation when needed and supports the Patient and Family Centered Care Model in an environment that exemplifies best practice. This is a per diem, onsite position at Brigham and Women's Faulkner Hospital. Per diem expectations include 16 shifts in six months, at least one to two weekend shifts per month, shifts of at least eight hours, and weekend and holiday rotation. The work shift is rotating.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) required.
State-specific Certified Nurse Aide (CNA) certification or Emergency Medical Technician (EMT) license required.
Good communication skills.
Ability to set and reset priorities.
Excellent customer service skills.
Ability to work in a fast-paced, often stressful and critical-care environment.
Per diem commitment of 16 shifts in six months, at least one to two weekend shifts per month, and weekend and holiday rotation; shifts are at least eight hours.

Nice To Haves

Emergency Department experience as a medical technician or patient care assistant is preferred.
For ICU work, one year of experience as a medical technician or patient care assistant is preferred.
For OPIC, Perioperative, or IV Therapy work, experience as a medical technician or patient care assistant is preferred.

Responsibilities

Use proper body mechanics when moving or assisting patients.
Follow restraint policies under a licensed nurse's supervision; check for an order before using restraints and apply them under provider direction in accordance with hospital policy.
Clean medical equipment and the clinical environment routinely and between patient use to help prevent infection.
Answer patient call lights and telephone calls, screen calls, relay accurate messages, and receive visitors professionally.
Copy charts and other materials, support confidential medical-record information flow, request and maintain old records, and prepare records for transfer.
Page providers and provide secretarial assistance to the Medical Director or Attending Physician as needed and as time allows.
Deliver specimens to the laboratory as needed and arrange ambulance transfers when the department secretary is absent.
Transport patients for ordered testing while maintaining safety; clean the stretcher after each transport and follow specimen-handling and Standard Precautions procedures.
Transport deceased patients respectfully to the morgue using the proper stretcher and a second escort.
Assist nursing with transportation of critical patients as necessary.
Perform EKGs and phlebotomy as requested under licensed nurse supervision; retrieve prior EKGs from the MUSE system and bring completed EKGs to a provider for immediate review.
Collect and label laboratory specimens according to laboratory policy, including scheduled in-house draws on the 11 p.m.–7 a.m. shift.
Assist providers with patient procedures as needed.
Clean and restock the glidescope, report medical equipment repair needs, and stock assigned rooms.
Empty linen bags when they are half full to help prevent injury.
Perform one-to-one patient sitting when necessary and adhere to C.A.R.E. Standards.