Unit Secretary, Medicine – SHC Patient Care Unit at Sequoia - .60 FTE Eve (08HR)

Stanford Health Care•Redwood City, CA

15d•$34 - $39•Onsite

About The Position

Under the direction and supervision of the Patient Care Manager or designee, the Unit Secretary supports the clinical team by providing routine and specialized clerical and administrative support. The role handles non-medical department duties and prioritizes information, communication, and requests, including interdepartmental coordination. The Unit Secretary serves as a point of contact and resource for patients and family members from initial contact throughout their stay in the unit. The position is based in the SHC Patient Care Unit at Sequoia and is listed as a 0.60 FTE evening shift of eight hours. The Unit Secretary performs duties in accordance with organizational service standards and applicable Joint Commission requirements, including patient rights, safety, teamwork, communication, ongoing education, and quality programs.

Requirements

High School Diploma or GED equivalent.
Ability to communicate compassionately, patiently, and courteously, using active listening skills.
Ability to demonstrate customer service in interactions with patients, families, and staff, including in high-volume and stressful situations.
Ability to perform arithmetic effectively at a level appropriate for the job.
Ability to maintain confidentiality of sensitive information.
Ability to prioritize tasks.
Ability to read, speak, write, and understand English effectively at a level appropriate for the job.
Knowledge of computer systems and software used in the functional area.
Knowledge of office practices, procedures, and equipment; filing and recordkeeping methods and systems; hospital routines and procedures; and medical terminology.

Responsibilities

Facilitate written, in-person, and electronic communication among clinical team members, patients, families, and interagency partners, including coordinating calls, meetings, virtual communications, care conferences, and document preparation.
Coordinate patient admissions, discharges, transfers, and off-unit procedures to support patient flow and the timing of care activities.
Document and maintain department records, including admission, discharge, transfer, and off-unit procedure documentation.
Help maintain a safe, efficient, clean, and orderly unit; monitor for broken equipment or missing supplies and take action to address them.
Maintain and manage medical records according to hospital policy and confidentiality requirements; process forms and records, verify patient identification on paperwork, make charts available, thin charts, and send charts to Medical Records.
Coordinate courier deliveries and pickups with off-site services such as the clinical lab, pathology, supply chain, and pharmacy.
After consultation with an RN, coordinate patient transport to off-unit procedures and arrange appointment times.
After consultation with an RN and approval from Social Work, facilitate general external transportation requests such as non-medical transport, taxi vouchers, or bus tokens.
May confirm patient diets and assist with food tray distribution under the direction of a Registered Nurse.
Contribute to process improvement initiatives at the discretion of the Patient Care Manager or designee.
Prioritize work, seek additional duties when assignments are complete, follow staffing and scheduling guidelines, arrive on time, comply with the dress code, assist in orienting new staff, and complete mandatory training.
Respond appropriately to actual or potential emergencies by notifying appropriate personnel, coordinating immediate care needs, and intervening as necessary with families and staff alongside the interdisciplinary team.
Respond promptly and attentively to patient and staff needs; handle call lights and messages appropriately and notify the Resource Nurse and others about patient flow.
Triage broken or soiled equipment to the appropriate department and help keep computers clean and plugged in.
Work independently and seek direction when needed while prioritizing multiple requests.
Follow Joint Commission requirements, organizational service standards, and C-I-CARE patient- and family-experience principles.