Unit Secretary - Neuro Trauma (Midland)

MyMichigan Health•Midland, MI

47d•Onsite

About The Position

The Unit Secretary provides customer service on the unit by greeting patients, families, staff, and visitors; answering phones and inquiries; and assisting with patient and family requests. The role has a primary assignment but may float across departments, with assignments varying according to staffing needs. The employee may round on units as directed by leadership and reports to the leader in their primary assignment, with the director providing high-level oversight. The Unit Secretary supports unit operations by coordinating calls and messages, arranging tests and follow-up appointments, maintaining and checking patient information and records, processing consults and transfers, and communicating patient needs to relevant personnel. The position also maintains unit documents and logs, supports nursing staff, and keeps the work area orderly.

Requirements

High school diploma or GED.
Knowledge of reading, writing, and mathematics, and basic computer skills.
Demonstrated competency in Microsoft Windows.
Ability to wear required personal protective equipment, including latex materials or an appropriate substitute if needed.
Ability to move freely about the facility, with or without an assistive device, and perform the job functions described.
Vision and hearing sufficient to perform the job, with or without assistive devices.
Ability to sit, stand, and walk for long periods; may also need to stoop, kneel, or crouch frequently.
Ability to handle multiple tasks, work independently, get along with others, maintain regular and predictable attendance, and stay awake.
Dexterity for handling, reaching, grasping, fingering, and feeling, potentially repeated regularly or frequently.
Ability to occasionally lift or carry 0–10 pounds (sedentary physical demand level).
Follow MyMichigan Health bloodborne pathogen and TB testing requirements.

Nice To Haves

BLS certification is preferred.
Completion of a medical terminology course is preferred.
Willingness to participate in further learning opportunities offered by MyMichigan Health.

Responsibilities

Serve as receptionist and greeter; courteously answer inquiries from patients, families, staff, and other departments and facilities.
Answer and transfer phone calls; page or call nurses, providers, and families.
Contact departments to arrange tests and procedures, and schedule follow-up appointments for discharged patients.
Communicate patient care, service, and comfort needs to relevant personnel.
Offer patients water and blankets and assist with other patient and family service requests.
Look up information in the computer to answer inquiries.
Use the computer system to verify census, bed and patient information, and new consult orders, and update patient status for discharge or transfer.
Check new admission charts for required paper forms and signed consents, and maintain paper charts outside the computer system.
Organize documents from printers and faxes by patient and provide them to nurses or providers.
Check in with nursing staff and report information received throughout the day.
Maintain unit logs as needed and update the nurses’ station whiteboard.
Communicate office supply requests to the responsible staff person.
Process consults, contact the consulted provider, and document the date, time, and person contacted regarding the order.
Compile and print documents needed for transfers to other facilities.
Process requests for patient room transfers.
Communicate or order patient care supplies and special equipment when needed.
Maintain a clean and orderly work area.
Audit computer charges when required and report errors to the designated staff member.
Fax documents.
Enter staff and patient assignments in the nurse call system to facilitate communication.
Perform other duties as assigned.