Unit Secretary, Medicine – SHC Patient Care Unit at Sequoia - .60 FTE Eve (08HR)

Stanford Health Care•Redwood City, CA

14d•Onsite

About The Position

Under the direction and supervision of the Patient Care Manager or designee, the Unit Secretary provides routine and specialized clerical and administrative support to the clinical team. The role handles non-medical department duties and prioritizes information, communication, and requests, including interdepartmental coordination. The Unit Secretary is a point of contact and resource for patients and family members upon initial contact and throughout their stay in the unit. The position supports patient flow and care coordination, maintains department and medical records in accordance with hospital policy and confidentiality requirements, and helps ensure a safe, orderly, well-supplied unit. The Unit Secretary responds to patients’ and staff members’ needs, participates in process improvement and required training, and follows Stanford Health Care service standards and Joint Commission requirements. This is a 0.60 FTE evening position with 8-hour shifts at Stanford Health Care.

Requirements

High school diploma or GED equivalent.
Ability to communicate compassionately, patiently, courteously, and using active listening skills.
Customer service skills for interactions with patients, families, and staff, including in high-volume and stressful situations.
Ability to perform arithmetic effectively at a level appropriate for the job.
Ability to maintain confidentiality of sensitive information.
Ability to prioritize tasks.
Ability to read, speak, write, and understand English effectively at a level appropriate for the job.
Knowledge of computer systems and software used in the functional area.
Knowledge of office practices, procedures, and equipment; filing and recordkeeping methods and systems; hospital routines and procedures; and medical terminology.
Ability to meet applicable Joint Commission requirements and follow facility and organization service standards.

Responsibilities

Facilitate written, in-person, and electronic communication among team members, patients, families, and interagency partners, including coordinating calls, meetings, virtual communications, care conferences, and document preparation.
Coordinate patient admissions, discharges, transfers, and off-unit procedures to support department patient flow and care timing; document these activities according to unit standards.
Maintain department records and medical records according to hospital policy, ensuring patient confidentiality, correct identification on paperwork, chart availability, chart thinning, and delivery of charts to Medical Records.
Help maintain a clean, orderly, safe, and efficient care environment; monitor for broken equipment or missing supplies and take action to address them.
Coordinate courier deliveries and pickups with off-site services, including clinical laboratory, pathology, supply chain, and pharmacy.
After consultation with the RN, coordinate or arrange patient transport to off-unit procedures and coordinate appointment times.
After consultation with the RN and approval from Social Work, facilitate general external transportation requests, such as non-medical transportation, taxi vouchers, or bus tokens.
May confirm patient diets and assist with distributing patient food trays under the direction of a Registered Nurse.
Contribute to process-improvement initiatives at the discretion of the Patient Care Manager or designee.
Prioritize work, seek additional duties when assignments are complete, follow staffing and scheduling guidelines, arrive on time, comply with dress-code standards, assist with orienting new staff, and complete mandatory training.
Respond appropriately to actual or potential emergencies; notify appropriate personnel, communicate immediate care needs, and intervene as necessary in coordination with interdisciplinary team members.
Respond promptly and attentively to patient and staff needs; handle call lights and messages appropriately and notify the Resource Nurse and others about patient flow.
Triage broken or soiled equipment to the appropriate department and help keep computers clean and plugged in.
Work independently while seeking direction when needed and prioritizing multiple requests.
Comply with Joint Commission requirements, facility and organization service standards, safety and quality programs, National Patient Safety Goals, and applicable licensure and health-screening requirements.
Adopt and execute Stanford Health Care’s C-I-CARE standards to support an exceptional patient and family experience.