Unit Secretary - Progressive Care Unit

St. Charles Health System•Bend, OR

15h•Onsite

About The Position

The Unit Secretary facilitates department functions by performing clerical duties related to patient care and department flow, along with other administrative duties. The position serves as a department facilitator and communicates with the general public, hospital departments, physicians, and nursing personnel. Unit Secretaries work across various St. Charles Health System units, including medical-surgical, medical, surgical, orthopedic/neuro, pediatric, inpatient rehabilitation, intermediate care, intensive care, procedural departments, and float assignments. These departments provide specialized care to patients throughout hospitalization and discharge. This position does not directly supervise other caregivers.

Requirements

High school diploma or GED.
Willingness to take additional courses as requested.
AHA Basic Life Support for Healthcare Provider certification.
Customer service and clerical experience.
Excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.
Ability to interact and communicate effectively with all levels within the organization and with external customers, clients, and potential employees.
Strong teamwork and collaboration skills.
Ability to work under pressure in a fast-paced environment, multitask, and work independently.
Attention to detail and excellent organizational, written and oral communication, and customer service skills, particularly in stressful personal interactions.
Demonstrated ability and experience using computer applications, electronic medical record systems, and MS Office.
Ability to wear the personal protective equipment required to perform the job safely.

Nice To Haves

Previous hospital experience or medical terminology.

Responsibilities

Serve as department receptionist; receive and route personal, telephone, and computer messages or inquiries.
Enter or assist with data in electronic medical records, staffing and charge-capture systems, electronic bedboards, charge entry, and charge reconciliation.
Perform general administrative duties such as email, filing, and ordering supplies.
Stock nurse servers in patient rooms and specialty carts or areas routinely.
Assist with equipment maintenance as needed.
Order departmental non-medical supplies as needed.
Assist with scheduling and operational processes as directed by the Supervisor or Manager.
Set up or cancel patient appointments as directed.
Transport patients, blood, specimens, and other items as needed.
Answer call lights as needed.
Support departmental and operating-unit goals through participation in continuous quality improvement and departmental activities.
Participate in activities that promote professional growth and development of self and others.
Communicate effectively in writing and orally, and maintain professional relationships with caregivers, medical staff, patients, and guests.
Identify work-related problems, suggest possible solutions, and implement solutions when appropriate and within scope of practice.
Help create a healing environment and intentional relationships that support the care experience and the wholeness of patients and caregivers.
Support the organization's vision, mission, and values, and promote continuous improvement through Value Improvement Practice (VIP-Lean) principles.
Provide and maintain a safe environment for caregivers, patients, and guests.
Maintain professionalism and confidentiality; comply with applicable laws, regulations, policies, and procedures, act ethically, report suspected violations, and cooperate with organizational investigations.
Deliver timely, efficient, accurate customer service and/or patient care that promotes goodwill.
Perform additional duties of similar complexity as required or assigned.