Unit Secretary - Progressive Care Unit
About The Position
The Unit Secretary facilitates department functions by performing clerical and administrative duties related to patient care and department flow. The role serves as a department facilitator, communicating with the general public and with hospital departments, physicians, and nursing personnel. Unit Secretaries work across various St. Charles Health System departments providing specialized patient care. This position does not directly supervise other caregivers. The position is part-time, scheduled for 24 hours per week on the first shift, with variable days that include every other weekend and holidays; shift hours are 0600–1830.
Requirements
- High school diploma or GED.
- Willingness to take additional courses as requested.
- AHA Basic Life Support for Healthcare Provider certification.
- Customer service and clerical experience.
- Excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.
- Ability to communicate and interact effectively with all organizational levels and external customers, clients, and potential employees.
- Strong teamwork and collaboration skills.
- Ability to work under pressure in a fast-paced environment, multitask, and work independently.
- Attention to detail and excellent organizational, written and oral communication, and customer service skills, including handling stressful personal interactions.
- Demonstrated ability and experience with computer applications, electronic medical record systems, and MS Office.
- Ability to wear the personal protective equipment required to perform the job safely.
Nice To Haves
- Previous hospital experience or knowledge of medical terminology.
Responsibilities
- Serve as the department receptionist and receive and route messages or inquiries by phone, computer, or in person.
- Enter or assist with data in electronic medical records, staffing and charge capture systems, the electronic bedboard, and charge entry and reconciliation systems.
- Perform general administrative duties such as email, filing, and ordering supplies.
- Stock nurse servers in patient rooms and specialty carts or areas routinely.
- Assist with equipment maintenance as needed.
- Order departmental non-medical supplies as needed.
- Assist with scheduling and operational processes as directed by the Supervisor or Manager.
- Set up or cancel patient appointments as directed.
- Transport patients, blood, specimens, and other items as needed.
- Answer call lights as needed.
- Support departmental and operating unit goals through continuous quality improvement and departmental activities.
- Participate in activities that promote the professional growth and development of self and others.
- Communicate effectively in writing and orally, and maintain professional relationships with caregivers, medical staff, patients, and guests.
- Identify work-related problems, develop possible solutions, and implement solutions when appropriate and within scope of practice.
- Help create a healing environment and intentional relationships that enhance the care experience.
- Support the organization’s vision, mission, values, and Value Improvement Practice (VIP-Lean) continuous-improvement principles.
- Help maintain a safe environment for caregivers, patients, and guests.
- Maintain professionalism and confidentiality; comply with applicable laws, regulations, policies, and procedures; report known or suspected violations and cooperate with investigations.
- Provide timely, efficient, accurate customer service and/or patient care.
- Perform additional duties of similar complexity as required or assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
