Unit Secretary - El Camino Pediatrics

Stanford Medicine Children's Health•Mountain View, CA

13h•$37 - $41•Onsite

About The Position

Under the direction and supervision of the Patient Care Manager or designee, the Unit Secretary is a member of the patient care team who provides clerical, receptionist, environmental, unit maintenance, and other support for non-clinical care on the nursing unit. The role supports effective unit workflow, communication, patient documentation, and a clean, safe work environment while following hospital policies, procedures, Service Standards, and Code of Conduct. The Unit Secretary maintains and processes medical records according to hospital policy and protects patient confidentiality. The role communicates with the care team about admissions, discharges, transfers, off-unit procedures, late tasks, and STAT orders; supports discharge documentation; handles calls, messages, call lights, and patient-flow notifications; and may coordinate lab labels, the blood board, patient transport, appointments, and diet/allergy reports. Additional duties include maintaining desk and unit supplies and equipment, performing general clerical work, responding appropriately to emergencies, and completing required training and other assigned duties.

Requirements

High school diploma or GED equivalent.
Ability to communicate compassionately and remain patient and courteous while using active listening skills.
Customer service skills when interacting with patients, families, and staff, including in high-volume and stressful situations.
Ability to perform arithmetic at a level appropriate for the job.
Ability to maintain confidentiality of sensitive information.
Ability to prioritize tasks.
Ability to read, speak, write, and understand English effectively at a level appropriate for the job.
Knowledge of computer systems and software used in the functional area.
Knowledge of office practices, procedures, and equipment; filing and recordkeeping methods and systems; hospital routines and procedures; and medical terminology.

Responsibilities

Organize documents to assist with discharge processes.
Document patient admissions, discharges, transfers, and off-unit procedures to support unit workflow; organize and prioritize tasks.
Communicate with the care team, including notifying RNs of electronic STAT orders, late tasks, and patient-flow changes; monitor PAL for patients in the unit.
Maintain a clean, orderly, safe, and child-proof work area; order and maintain desk-area and unit equipment and supplies.
Manage and process medical records according to hospital policy and confidentiality requirements, including verifying patient identification on paperwork, maintaining chart availability, thinning charts, and sending charts to Medical Records.
May organize lab labels by patient and maintain the blood board in communication with nursing and phlebotomy.
May coordinate patient transport to off-unit procedures after consultation with the RN and coordinate appointment times.
May print diet and allergy reports every eight hours and notify the RN or charge nurse of missing information.
Perform receptionist duties, including greeting individuals and handling incoming and outgoing telephone calls.
Perform clerical duties such as filing, photocopying, typing, faxing, and assigned errands.
Use resources efficiently, monitor supply charges, and recommend cost-effective procedural changes as appropriate.
Prioritize work, seek additional duties when assignments are complete, follow staffing and scheduling guidelines, arrive on time, comply with dress code standards, assist with orienting new staff, and complete mandatory training.
Respond appropriately to actual or potential emergencies by notifying appropriate personnel and coordinating with staff and interdisciplinary team members to address immediate care needs.
Respond promptly to patient and staff needs; handle call lights and messages appropriately and notify the Resource Nurse and others about admissions, transfers, and discharges.
Triage broken or soiled equipment to the appropriate department and help keep computers clean and plugged in.
Use the computerized electronic health record and maintain Computers On Wheels in accordance with job requirements and hospital policies.
Follow Joint Commission requirements, hospital policies and procedures, Service Standards, and the Code of Conduct.