Unit Secretary, Medicine – SHC Patient Care Unit at Sequoia - .60 FTE Eve (08HR)

Stanford Health Care•Woodside, CA

14d•$34 - $39•Onsite

About The Position

Under the direction and supervision of the Patient Care Manager or designee, the Unit Secretary supports the clinical team by providing routine and specialized clerical and administrative support. The role handles non-medical department duties and prioritizes information, communication, and requests, including interdepartmental coordination. The Unit Secretary is a point of contact and resource for patients and family members upon initial contact and throughout their stay in the unit. The position supports communication and patient flow, maintains department records and medical records in accordance with hospital policy and confidentiality requirements, coordinates with off-site services, and helps maintain a safe, orderly, and efficient care environment. The role is based onsite at Stanford Health Care’s Sequoia Patient Care Unit in Redwood City and is part-time at 0.6 FTE on an eight-hour evening shift.

Requirements

High school diploma or GED equivalent.
Ability to communicate compassionately, remain patient and courteous, and use active-listening skills.
Ability to demonstrate customer-service skills with patients, families, and staff, including in high-volume and stressful situations.
Ability to perform arithmetic appropriate to the job.
Ability to maintain confidentiality of sensitive information.
Ability to prioritize tasks.
Ability to read, speak, write, and understand English effectively at a level appropriate for the job.
Knowledge of computer systems and software used in the functional area.
Knowledge of office practices, procedures, and equipment; filing and recordkeeping methods and systems; hospital routines and procedures; and medical terminology.
Must comply with applicable Joint Commission requirements, facility and organizational service standards, safety and quality programs, National Patient Safety Goals, and required licensure and health screenings.
Must adopt and execute Stanford Health Care’s C-I-CARE standards for patient-, family-, and colleague-centered interactions.

Responsibilities

Facilitate written, in-person, and electronic communication among team members, patients, family members, and interagency partners, including coordinating calls, meetings, virtual communications, care conferences, and document preparation.
Coordinate patient admissions, discharges, transfers, and off-unit procedures to support patient flow and the timing of care activities.
Document and maintain department records, including records of admissions, discharges, transfers, and off-unit procedures.
Help maintain a safe and efficient care environment by keeping the unit clean and orderly and taking action to address broken equipment and missing supplies.
Maintain and manage medical records according to hospital policy and protect patient confidentiality; process forms and records, verify patient identification on paperwork, make charts available, thin charts, and ensure charts are sent to Medical Records.
Coordinate courier deliveries and pickups with off-site services such as clinical lab, pathology, supply chain, and pharmacy.
After consultation with an RN, coordinate patient transport to off-unit procedures and arrange appointment times.
After consultation with an RN and approval from Social Work, facilitate general external transportation requests such as non-medical transport, taxi vouchers, or bus tokens.
May confirm patient diets and assist with food-tray distribution under the direction of a Registered Nurse.
Contribute to process-improvement initiatives at the discretion of the Patient Care Manager or designee to improve unit workflows and efficiency.
Follow staffing and scheduling guidelines, arrive on time, comply with dress code standards, assist with orienting new staff, and complete mandatory training.
Respond appropriately to actual or potential emergencies, notify appropriate personnel, communicate to support immediate care needs, and intervene as necessary with families and staff in coordination with interdisciplinary team members.
Respond promptly and attentively to patient and staff needs; handle call lights and messages appropriately and notify the Resource Nurse and others about admissions, transfers, and discharges.
Triage broken or soiled equipment to the appropriate department and help keep computers clean and plugged in.
Work independently, seek direction when needed, and prioritize multiple requests.