Unit Secretary/Nursing Assistant

UNC Health•Goldsboro, NC

1d•Onsite

About The Position

The Unit Secretary-Nursing Assistant I performs secretarial support and basic nursing care activities for patients and families during an assigned shift under the supervision of an RN or LPN, as defined by the North Carolina Board of Nursing. The role communicates with nursing staff, provider office staff, and other entities regarding patient information while carrying out assigned patient care, receptionist, and secretarial duties. This is an onsite, full-time role on the 3rd Floor Medical unit at Wayne UNC Health Care, with a day-job schedule and 36 standard hours per week. The position supports patient experience and care by greeting and directing patients and visitors, responding to calls and call bells, assisting with personal and nutritional care, measuring vital signs and other patient information, and completing required documentation. It promotes effective communication, teamwork, safety, cleanliness, and timely response to emergencies, while providing customer service and procuring supplies and equipment as needed.

Requirements

Completion of a state-approved Level 1 Nurse Aide training and competency evaluation program or equivalent.
High school diploma or equivalent; higher education from an accredited college may supersede this requirement.
Current listing on the North Carolina Nurse Aide I registry.
Basic Cardiac Life Support certification.
Ability to provide excellent patient and customer service to patients, visitors, and internal and external teammates.
Effective interpersonal skills to collaborate with teammates and relate to patients with varying degrees of illness.
Attention to detail and ability to prioritize and organize multiple functions for an entire unit.
Flexibility and calmness when performing varied functions in a potentially stressful or changing environment.
Ability to follow oral and written instructions.
Ability to speak, read, write, and communicate effectively.
Ability to learn new software rapidly.
Familiarity with basic medical terminology.

Nice To Haves

At least one year in a health care role is preferred.
Knowledge of Epic or an electronic medical record system is helpful.

Responsibilities

Receive, greet, and professionally direct patients and visitors; answer telephones and call bells promptly.
Measure vital signs, height, and weight, and measure and record patient intake and output.
Provide personal care, including bathing, mouth, skin, hair, and nail care; bed making; and dressing or undressing patients.
Assist with nutritional needs, including preparing patients for meals and feeding them.
Assist with elimination needs, including bedpan or urinal use, bowel or bladder training, specimen collection, and perineal or catheter care.
Complete required documentation accurately and thoroughly; obtain, verify, or update patient information as needed and keep files, documents, schedules, records, and logs current and organized.
Promote communication among patients, teammates, providers, and visitors; promptly report abnormal vital signs or changes in condition and communicate pertinent information during handoffs or sooner when needed.
Communicate patient or family questions and concerns in a timely manner; schedule tests or follow-up visits as directed and collaborate with office staff or external entities when needed.
Accept delegated assignments within scope of practice, seek or provide help as appropriate, perform unit-specific support tasks, and collaborate with other departments.
Maintain a safe, clean, and orderly environment; use proper body mechanics and safe patient-handling practices; support patient safety; follow infection-control techniques; and keep work areas organized.
Respond promptly and appropriately to emergencies by recognizing distress, notifying teammates, obtaining supplies or equipment, and participating in CPR or other emergency care within scope of practice.
Provide assistance and customer service to patients, visitors, providers, and teammates; develop rapport and trust, follow behavior expectations and Carolina Care techniques, and work toward resolving concerns.
Procure supplies and equipment in accordance with departmental needs.