Unit Secretary-Inpatient-ECH: U1300 Medical Acute

Loma Linda University Health • Loma Linda, CA

2d

About The Position

The Unit Secretary-Inpatient works under the direct supervision of a registered nurse and performs secretarial and receptionist duties that support the smooth operation of an assigned unit or department providing patient-centered care. The role greets and screens the public upon arrival, recognizes potentially dangerous situations involving visitors, patients, and families, and takes appropriate action. It also supports patient flow, coordinates diagnostic testing as ordered by a physician or nurse practitioner, and maintains supplies, equipment, and forms. The Unit Secretary uses interpersonal skills to promote customer service, safety, and professionalism and contributes to a caring, cooperative work environment for a culturally diverse workforce and patient and visitor population. Other duties may be assigned as needed.

Requirements

• High school diploma or General Education Development (GED).
• Basic knowledge of medical terminology, HIPAA, and patient rights.
• Ability to read, write legibly, and speak English; ability to relate and communicate positively, effectively, and professionally with others.
• Ability to use a computer, printer, and software programs necessary for the position.
• Ability to operate and troubleshoot equipment required for the position.
• Ability to perform unit secretarial and clerical activities as needed.
• Ability to follow policies assertively and consistently, remain calm and courteous under pressure, and accept and follow directions.
• Ability to perform basic math functions, manage multiple assignments, and organize and prioritize workload.
• Ability to collaborate with the nurse in charge to solve problems, recall information accurately, pay close attention to detail, and function within scope of practice.
• Ability to distinguish colors; hear sufficiently for general conversation in person and by telephone; identify workplace sounds; and see adequately to read computer screens, medical records, and written documents.
• Basic Life Support (BLS) certification through the American Heart Association, as required in the Department Plan for Providing Care; may be obtained during orientation.

Nice To Haves

• Minimum one year of unit secretary experience.
• Completion of one year of college or a minimum of one year of experience in the medical field.
• Spanish language skills.

Responsibilities

• Perform secretarial, receptionist, and clerical duties for the assigned unit or department.
• Greet and screen members of the public arriving at the unit or department.
• Recognize potentially dangerous situations involving visitors, patients, and families and take appropriate action.
• Assist with facilitating optimal patient flow.
• Coordinate diagnostic testing as ordered by a physician or nurse practitioner.
• Maintain supplies, equipment, and forms.
• Use interpersonal skills to promote customer service, safety, and professionalism.
• Contribute to a caring and cooperative work environment among a culturally diverse workforce and patient and visitor population.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED