Unit Manager - Retirement New Business - Remote
About The Position
Symetra is seeking a first-level people leader for its Retirement New Business team. The Retirement Unit Manager is accountable for employee performance, workforce planning, customer issue resolution, and operational excellence. The role balances people leadership with oversight of daily work across projects and initiatives. It includes coaching, supervising, and developing employees, while managing service-level agreements, application handoffs, team workflows, and escalations. The successful candidate is solution-minded, curious, collaborative, comfortable thinking creatively, and able to manage competing priorities in a fast-paced environment. The position is remote-first, with flexible full-time or hybrid telecommuting arrangements available. Remote employees must have reliable internet service with at least 100 Mbps download and 20 Mbps upload through fiber, cable, or DSL; satellite, cellular broadband, other wireless technology, and wired dial-up are not permitted. Candidates must be authorized to work in the United States at hire and throughout employment; employer visa sponsorship is not provided. Symetra describes its guiding principles as Value, Transparency, and Sustainability and highlights its commitment to inclusion, community engagement, and helping people achieve financial goals. The salary range is $66,100–$110,100, with eligibility for an annual bonus program.
Requirements
- At least 3 years of experience in operations, financial services, insurance, or a related field.
- College degree or an equivalent combination of education and experience.
- Proven ability to lead, coach, and develop employees or project teams.
- Strong problem-solving, decision-making, and organizational skills.
- Ability to manage multiple priorities and adapt in a fast-paced environment.
- Excellent communication and relationship-building skills.
- Strong customer focus, including experience handling escalated issues and driving resolution.
- Demonstrated ability to improve processes and drive operational efficiency.
- Must be currently authorized to work in the United States at hire and maintain work authorization throughout employment; sponsorship is not provided.
- For remote work, reliable internet of at least 100 Mbps download and 20 Mbps upload using fiber, cable, or DSL; satellite, cellular broadband, other wireless technology, and wired dial-up are not permitted.
Responsibilities
- Lead, coach, and develop a team to achieve performance, quality, and service goals.
- Manage daily operations, workflow, and staffing to ensure service level agreements are met.
- Handle escalated customer and partner issues and drive timely resolution.
- Set team goals, communicate business priorities, and foster employee engagement and accountability.
- Build subject matter expertise and provide guidance on processes, policies, and procedures.
- Identify and implement process improvements that enhance operational efficiency and customer experience.
- Partner with cross-functional teams on initiatives, projects, and business priorities.
- Support hiring, onboarding, training, and succession planning to build a high-performing team.
- Oversee employee performance and workforce planning.
Benefits
- 401(k) plan with immediate vesting and company matching up to 6%.
- Paid vacation and sick time, flex days, and ten paid holidays.
- Company matching to support employee community giving.
- Flexible full-time or hybrid telecommuting arrangements.
- Eligibility for an annual bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
