Unit Manager

City of New York • New York, NY

18d • $97,000 - $107,490

About The Position

The Unit Manager will oversee the Agency Program Assistance (APA) unit’s monitoring and quality-improvement work with Preventive Providers. APA is part of the Administration for Children’s Services’ Division of Policy, Planning and Measurement, which supports systems analysis, practice quality, workforce development, research, and program and policy planning. The unit monitors provider performance through safety checks, case and child safety and risk alerts, corrective actions, performance indicators, and educational meetings with provider agencies.

Reporting to the Deputy Director of APA, the manager leads a team of Monitors, evaluates provider performance, oversees accountability and corrective-action processes, and coordinates quality-improvement planning with provider agencies and ACS and OCFS stakeholders. The role also provides technical assistance to provider executives, reports performance concerns to ACS divisions and leadership, and uses data and identified best practices to inform system improvement, policy, and planning.

The selected candidate will be offered a salary between $97,000 and $107,490. The position is open only to candidates who are permanent, not provisional, in the civil service title of Administration Director of Social Services.

Requirements

• Must be permanent (not provisional) in the civil service title of Administration Director of Social Services.
• A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in social services; or equivalent education and/or experience. All candidates must have a baccalaureate degree from an accredited college and one year of administrative or management-level experience as described.

Responsibilities

• Manage a team of Monitors assigned to evaluate and monitor Preventive Providers.
• Evaluate and monitor provider agency performance and implement and oversee accountability and corrective-action processes.
• Facilitate collaborative quality-improvement planning sessions with provider agencies and ACS and OCFS stakeholders.
• Provide regular reports on provider performance and concerns to ACS divisions and leadership; flag concerns for senior leadership and coordinate appropriate responses.
• Serve as a senior-level technical assistance expert for provider agency executive leadership on quality assurance and quality-improvement best practices.
• Gather data to inform system improvement, identify agency best practices, and share information with ACS divisions to inform policy and planning.
• Establish and maintain cooperative relationships with contract agency executive personnel concerning performance, evaluation, and improvement.
• Supervise APA staff to ensure consistent implementation of quality-improvement methodology across Monitors.
• Partner with ACS program areas and the provider agency community to develop quality-improvement methods.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager