Unit Manager - DAYS - Portsmouth, NH
About The Position
The Unit Manager at the National Visa Center supervises, coaches, and develops management staff and oversees hiring and staffing. The role provides timely deliverables and performance-related data to the U.S. State Department, supports service delivery improvements, and helps ensure contract work is performed effectively. The manager may provide briefings to visitors and participate in calls and video conferences with overseas posts, the Department of State, and other U.S. Government agencies. This is an onsite position in Portsmouth, New Hampshire, with situational telework allowed for most positions. Candidates must live within 90 miles of the National Visa Center. The role has daytime hours and no weekends. A quarterly performance-based bonus may be available, along with benefits and paid training and time off. The position requires successful completion of credit and criminal background checks and eligibility to obtain a Secret-level federal security clearance; candidates must be U.S. citizens for that clearance.
Requirements
- Bachelor’s degree, or four additional years of experience in lieu of a bachelor’s degree.
- Two years of progressive management experience.
- Four years of analytical or information processing experience in a field that provides the knowledge, skills, and abilities to manage teams of analysts.
- Strong verbal and written command of the English language.
- Excellent written and verbal communication skills.
- Strong administrative and organizational skills.
- Proficiency with Microsoft Office products and advanced Excel knowledge and skills.
- Ability to interact with people at all levels.
- Professional work ethic.
- Basic understanding of geography.
- Ability to work independently and collaboratively.
- Successful completion of a credit and criminal background check.
- Ability to obtain a Secret-level federal security clearance; U.S. citizenship is required for the clearance.
- Must live within a 90-mile radius of the National Visa Center in Portsmouth, New Hampshire.
Nice To Haves
- Experience working with NICE Contact Center Interaction Recording Software.
Responsibilities
- Directly supervise, coach, and develop Supervisors, Workload Coordinators, and other assigned management staff.
- Hire and manage a technically proficient and professionally capable staff throughout the life of the contract.
- Provide timely deliverables and performance-related data to the customer to support monitoring, oversight, and performance measurement of support services.
- Suggest process improvements to improve service delivery and performance.
- Promote innovation, efficiency, and effectiveness.
- Resolve problems with minimal disruption to activities performed under the contract.
- Participate in conference calls and digital video conferences with overseas posts, CA/VO, the Department of State, and other U.S. Government agencies as required.
- Provide formal and informal briefings to visitors when requested.
- Perform other duties as assigned to advance the business unit’s mission.
Benefits
- Quarterly performance-based bonus eligibility
- 401(k)
- Health, dental, and vision plans
- Other insurance plans
- Employee Assistance Program/Plan
- Paid training
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
