Unit Manager - DAYS - Portsmouth, NH

VetJobs•Portsmouth, NH

1d•Onsite

About The Position

As a Unit Manager at the National Visa Center, you will supervise, coach, and develop your team, conduct interviews, and make hiring decisions. You may give briefings to visitors and participate in conference calls. You will provide timely deliverables and performance-related data to the U.S. State Department. The role is onsite in Portsmouth, New Hampshire, with situational telework allowed for most positions. Candidates must live within a 90-mile radius of the National Visa Center in Portsmouth, New Hampshire.

Requirements

Bachelor’s degree, or four years of additional experience may be substituted for a bachelor’s degree.
Two years of progressive management experience.
Four years of analytical or information processing experience in a field that equips the applicant to manage teams of analysts.
Strong verbal and written command of English.
Excellent written and verbal communication skills.
Strong administrative and organizational skills.
Proficiency with Microsoft Office products and advanced Excel knowledge and skills.
Ability to interact with people at all levels.
Professional work ethic.
Basic understanding of geography.
Ability to work independently and collaboratively.
Successfully complete a credit and criminal background check and be able to obtain a Secret-level federal security clearance.
U.S. citizenship is required to be considered for the Secret federal security clearance.
Live within a 90-mile radius of the National Visa Center in Portsmouth, New Hampshire.

Nice To Haves

Experience working with NICE Contact Center Interaction Recording Software.

Responsibilities

Directly supervise, coach, and develop Supervisors, Workload Coordinators, and other management staff as assigned.
Hire and manage a technically proficient and professionally capable staff throughout the life of the contract.
Provide timely deliverables and performance-related data to the customer to support monitoring, oversight, and performance measurement of support services.
Suggest process improvements to improve service delivery and performance.
Promote innovation, efficiency, and effectiveness.
Resolve problems with minimal disruption to contract activities.
Participate in conference calls and digital video conferences as required with overseas posts, CA/VO, the Department of State, and other U.S. Government agencies.
Provide formal and informal briefings to visitors as requested.
Perform other duties as assigned to advance the business unit’s mission.
Conduct interviews and make hiring decisions.