Unit Customer Service Specialist

Baptist Health • Little Rock, AR

6d

About The Position

The Unit Customer Service Specialist / Secretary performs a variety of secretarial and administrative duties to ensure the smooth and efficient functioning of the assigned nursing unit. The role focuses on patient satisfaction, efficient communication, and maintaining organized unit operations. The position is authorized for 72.00 hours bi-weekly.

Requirements

• High school diploma or equivalent.
• CPR certification within the first 60 days of employment.
• Fluent in English.
• Willingness to work flexible hours.
• Knowledge of medical terminology.
• Self-motivation and sound judgment when handling patient and visitor inquiries.
• Strong concentration, task-prioritization, adaptability, and multitasking skills.
• Ability to perform duties quickly and accurately.

Nice To Haves

• Data entry experience.
• Some knowledge of computer programs.

Responsibilities

• Perform secretarial and administrative duties to support the assigned nursing unit.
• Help ensure efficient unit operations and communication.
• Support patient satisfaction.
• Handle patient and visitor inquiries.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED