UNIT COORDINATOR - Emergency Department

Brattleboro Memorial Hospital•Brattleboro, VT

3h•$19 - $28•Onsite

About The Position

The Emergency Department Unit Coordinator uses strong interpersonal and organizational skills to support an efficient clinical environment. The role manages patient reception, communication, and clerical tasks, including answering multi-line phones, maintaining and organizing medical records, ordering and tracking departmental supplies, and coordinating with team members and ancillary services. The coordinator handles inquiries professionally and diplomatically while protecting patient confidentiality. The position supports patient relations, registration, information management, transfers, consultations, and daily Emergency Department operations. It may also involve direct patient-care support, such as transporting patients, preparing and cleaning examination rooms, assisting with safe patient movement, performing EKGs, and answering call lights. The coordinator responds to hospital alarms and emergency codes according to established protocols and may support the orientation of new staff. The Emergency Department is a 14-bed Level III facility open 24 hours a day. It treats patients of all ages and provides care for non-urgent, urgent, and emergent conditions, as well as stabilization and transport for critically ill or injured patients. The role is based in Brattleboro, Vermont, and is scheduled from 9 a.m. to 9:30 p.m., with rotating weekend and holiday schedules. The position is 0.9 FTE.

Requirements

High school graduation or equivalent.
Current Healthcare Provider CPR certification.
Ability to maintain patient confidentiality and comply with HIPAA requirements.
OSHA Category I work requires use of Universal Precautions for tasks involving exposure to blood, body fluids, or tissues.

Nice To Haves

Experience in a health care environment preferred.
Knowledge of medical terminology preferred.

Responsibilities

Provide courteous, discreet, and professional customer service to patients and families while maintaining confidentiality.
Answer and route telephone calls, HEAR radio, TTY, and EMS radio communications; document information received and report suspicious calls as needed.
Follow HIPAA requirements and protect patient information and access to admitting areas and records.
Prioritize registration tasks, collect and update accurate patient demographic, guarantor, and next-of-kin information, and refer financial inquiries to the business office when appropriate.
Update patient information in the EMR; process charts for HIM, downtime forms, paper requisitions, ambulance reports, and other documentation.
Facilitate inpatient, observation, and surgery admissions in the EMR and assist with patient-information collection and distribution.
Arrange patient transportation for transfers to psychiatric facilities, nursing homes, higher levels of care, or private residences; copy records as needed for transfers.
Arrange TelePsych and TeleNeuro consultations through DHMC, assist with helicopter transfers, and notify appropriate staff of landing estimates.
Process OrthoCare forms and distribute paperwork for involuntary psychiatric patients according to required procedures.
Initiate interpreter services in accordance with hospital policy and maintain and reconcile the EMR cardiovascular list for outstanding EKGs.
Transport patients to other departments, prepare and clean examination rooms, assist with safe patient lifting and movement, perform EKGs, and answer patient or bathroom call lights as appropriate.
Complete and distribute the daily triage call sheet; maintain adequate supplies of current ED forms and an up-to-date directory of relevant contact numbers.
Assist ED clinicians with paging or calling consulting clinicians and communicate STEMI, stroke, trauma, and sepsis alerts to appropriate staff.
Submit Plant Services and Help Desk email tickets for repair needs.
Promptly assess and respond to hospital alarms and emergency codes received in the Emergency Department according to established protocols.
Support orientee onboarding by serving as a resource and coordinator, modeling established standards and policies, monitoring skills-checklist completion, assessing skill and knowledge, identifying development resources, and providing ongoing feedback.