UNIT COORDINATOR - Emergency Department
About The Position
The Emergency Department Unit Coordinator uses interpersonal and organizational skills to support an efficient clinical environment. The role manages patient reception, communication, and clerical tasks, including answering multi-line phones, maintaining and organizing medical records, ordering and tracking departmental supplies, and coordinating with team members and ancillary services. The coordinator uses professional telephone etiquette, handles inquiries diplomatically, and protects patient confidentiality. The position supports a 14-bed, 24-hour Emergency Department serving patients of all ages and providing care for non-urgent, urgent, and emergent conditions, as well as stabilization and transfer of critically ill or injured patients. Duties include patient registration and information management; coordinating admissions, transfers, consultations, and documentation; supporting clinicians and daily unit operations; responding to communications and hospital alarms; and assisting with appropriate direct patient care. The coordinator may also support orientee training and orientation.
Requirements
- High school graduate or equivalent.
- Current Healthcare Provider CPR certification required.
- Follow Universal Precautions and bloodborne-pathogen standards for tasks involving exposure to blood, body fluids, or tissues.
Nice To Haves
- Experience in a health care environment.
- Knowledge of medical terminology.
Responsibilities
- Provide courteous, clear, and discreet customer service to patients and families, including responding to telephone calls, HEAR radio, and TTY communications.
- Safeguard patient information and follow HIPAA requirements; route calls appropriately, report suspicious calls as needed, and avoid providing medical advice.
- Prioritize registration tasks, collect accurate demographic and guarantor information, and update registration records and the EMR.
- Facilitate the collection and distribution of patient information, process charts for HIM, handle downtime forms and paper requisitions, and copy records for patient transfers.
- Arrange patient transportation and transfers, including transfers to psychiatric facilities, nursing homes, higher levels of care, and private residences.
- Receive and transmit faxes, print ambulance reports for the EMR, and facilitate inpatient, observation, or surgery admissions in the EMR.
- Answer the EMS radio as needed and document information received.
- Arrange TelePsych and TeleNeuro consultations through DHMC and assist with helicopter transfers, including notifying appropriate staff of the estimated landing time.
- Process OrthoCare forms and distribute paperwork for involuntary psychiatric patients according to established procedures.
- Assist with initiating interpreter services according to hospital policy and maintain and reconcile the EMR cardiovascular list for outstanding EKGs.
- Participate in direct patient care as appropriate, including transporting patients, preparing and cleaning examination rooms, assisting with safe patient movement, performing EKGs, and answering patient or bathroom call lights.
- Complete and distribute the daily triage call sheet; maintain adequate, current ED forms and an up-to-date directory of contacts.
- Assist ED clinicians with paging or calling consulting clinicians and communicate STEMI, STROKE, TRAUMA, and SEPSIS alerts to appropriate staff.
- Submit Plant Services or Help Desk tickets for repair needs.
- Promptly assess and respond to hospital alarms and emergency codes received in the ED according to established protocols.
- Support orientee orientation by serving as a resource, modeling established standards and policies, reviewing skills checklist completion, assessing skill and knowledge levels, identifying development resources, and providing ongoing feedback.
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What This Job Offers
Education Level
High school or GED
