Health Unit Coordinator - Emergency Department - HUC

Mayo Clinic • Menomonie, WI

4d • $21 - $29

About The Position

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. The role may include monitoring and ordering supplies, promptly answering patient call lights and elevating patient needs to nursing staff, and assisting the care team with managing orders in the electronic health record (EHR). The HUC communicates effectively with patients, visitors, and facility staff through various modalities and supports communication across the continuum of care. The coordinator serves as a resource to health care team members and is familiar with multiple Mayo Clinic resources. HUC activities complement the patient care delivery model. The role requires sound judgment, problem-solving, strong interpersonal skills, responsibility for self-development, participation in continuous improvement, and responsiveness to team requests and patient needs.

Requirements

• High school diploma or equivalent.
• Basic knowledge of computer systems and strong keyboarding skills, including Windows-based applications, LAN use, and intranet/internet use.
• Outstanding customer service, interpersonal, and organizational skills.
• Ability to adapt effectively to unpredictable situations in a patient care setting.
• Availability to work flexible hours, including days, evenings, nights, weekends, and holidays.

Nice To Haves

• Successful completion of a post-secondary HUC program or HUC certification.
• At least one year of work experience in a medical environment.
• Knowledge of basic medical terminology.
• Proficiency in computer skills.
• Working knowledge of EHR systems; EPIC experience preferred.

Responsibilities

• Provide organizational, receptionist, and clerical support to patient care units and the health care team.
• Monitor and order supplies.
• Promptly answer patient call lights and elevate patient needs to nursing staff.
• Assist the care team with managing orders in the electronic health record (EHR).
• Communicate with patients, visitors, and facility staff through a variety of modalities.
• Support communication across the continuum of care and serve as a resource to health care team members.
• Use good judgment and problem-solving skills and participate in self-development and continuous improvement activities.
• Anticipate and respond to team requests and patient needs.
• Maintain certifications or licensure per work unit requirements.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED