Health Unit Coordinator - Emergency Department - HUC

Mayo Clinic • Menomonie, WI

4d • $21 - $29

About The Position

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. Duties may include monitoring and ordering supplies, promptly answering patient call lights and elevating patient needs to nursing staff, and assisting the care team with managing orders in the electronic health record (EHR). The HUC communicates effectively with patients, visitors, and facility staff through a variety of modalities and supports communication across the continuum of care. The role serves as a resource to the health care team and requires familiarity with multiple Mayo Clinic resources. HUC activities complement the patient care delivery model. The coordinator uses good judgment, problem-solving, interpersonal skills, and takes responsibility for self-development while participating in continuous improvement activities. The role supports the healthcare team by anticipating and responding to team requests and patient needs.

Requirements

• High school diploma or equivalent.
• Basic knowledge of computer systems and strong keyboarding skills, including Windows-based applications, LAN use, and intranet/internet use.
• Outstanding customer service, interpersonal, and organizational skills.
• Ability to adapt effectively to unpredictable situations within the patient care setting.
• Availability to work flexible hours, including days, evenings, nights, weekends, and holidays.
• Maintain certifications or licensure according to work unit requirements.

Nice To Haves

• Successful completion of a post-secondary HUC program or HUC certification.
• At least one year of work experience in a medical environment.
• Knowledge of basic medical terminology.
• Proficiency in computer skills.
• Working knowledge of EHR systems, with EPIC preferred.

Responsibilities

• Provide organizational, receptionist, and clerical support to patient care units and the health care team.
• Monitor and order supplies.
• Answer patient call lights promptly and elevate patient needs to nursing staff.
• Assist the care team with managing orders in the electronic health record (EHR).
• Communicate with patients, visitors, and facility staff through a variety of modalities and support communication across the continuum of care.
• Serve as a resource to health care team members and be familiar with Mayo Clinic resources.
• Use good judgment, problem-solving skills, and strong interpersonal skills in carrying out the role.
• Take responsibility for self-development and participate in continuous improvement activities.
• Anticipate and respond to health care team requests and patient needs.
• Maintain certifications or licensure according to work unit requirements.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for eligible expenses.
• Competitive retirement package.
• Competitive compensation.
• Comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED